:root{color:#102a36;font-synthesis:none;text-rendering:optimizelegibility;background:#f2f6f7;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}html,body,#root{min-width:320px;min-height:100%;margin:0}body{background:radial-gradient(circle at 0 0,#89bf1714,#0000 26rem),#f2f6f7;min-height:100vh}button,input,textarea,select{font:inherit}button{color:inherit}.app-shell{min-height:100vh}.topbar{background:#fff;border-bottom:1px solid #dde6e9;justify-content:space-between;align-items:center;gap:24px;min-height:96px;padding:20px 42px;display:flex}.brand-button{text-align:left;cursor:pointer;background:0 0;border:0;padding:0}.brand-row{flex-wrap:wrap;align-items:center;gap:14px;display:flex}.brand{color:#0b2b39;letter-spacing:-.04em;font-size:27px;font-weight:900;line-height:1}.environment-badge{color:#c62828;letter-spacing:.04em;background:#fff0f0;border-radius:999px;padding:7px 11px;font-size:12px;font-weight:800;line-height:1}.brand-subtitle{color:#637782;margin-top:9px;font-size:14px;display:block}.system-status{color:#50656e;background:#f7faf9;border:1px solid #dfe8e6;border-radius:12px;align-items:center;gap:9px;padding:10px 14px;font-size:14px;font-weight:700;display:flex}.status-dot{background:#9ba8ad;border-radius:50%;width:9px;height:9px;display:inline-block}.status-dot-ok{background:#7a0;box-shadow:0 0 0 4px #77aa001f}.dashboard,.case-page{width:min(1500px,100% - 64px);margin:0 auto;padding:46px 0 36px}.page-heading{justify-content:space-between;gap:24px;margin-bottom:28px;display:flex}.section-kicker{color:#729a00;letter-spacing:.08em;margin-bottom:8px;font-size:12px;font-weight:900;display:block}.page-heading h1{color:#092938;letter-spacing:-.04em;margin:0;font-size:clamp(34px,4vw,48px);line-height:1}.page-heading p{color:#657983;margin:12px 0 0;font-size:17px}.stats-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:18px;margin-bottom:28px;display:grid}.stat-card{background:#fff;border:1px solid #dde6e9;border-radius:18px;flex-direction:column;min-height:150px;padding:23px 24px;display:flex;box-shadow:0 8px 24px #122b360b}.stat-card>span{color:#60747e;font-size:14px;font-weight:800}.stat-card strong{color:#0b2b39;letter-spacing:-.04em;margin-top:9px;font-size:42px;line-height:1}.stat-card small{color:#7a8b93;margin-top:auto;font-size:13px}.stat-card-alert{background:snow;border-color:#efc2c2}.stat-card-alert strong{color:#c62828}.work-panel,.history-panel{background:#fff;border:1px solid #dbe5e8;border-radius:20px;overflow:hidden;box-shadow:0 12px 34px #122b360d}.panel-header{border-bottom:1px solid #e1e8eb;justify-content:space-between;align-items:center;gap:20px;padding:25px 28px;display:flex}.panel-header h2{color:#0b2b39;letter-spacing:-.02em;margin:0;font-size:23px}.results-count{color:#5f7e09;background:#f3f7f1;border-radius:999px;padding:8px 12px;font-size:13px;font-weight:800}.table-wrap{width:100%;overflow-x:auto}.cases-table{border-collapse:collapse;width:100%;min-width:1100px}.cases-table th{color:#74858d;text-align:left;letter-spacing:.045em;text-transform:uppercase;background:#f8fafb;border-bottom:1px solid #e3eaed;padding:14px 20px;font-size:12px;font-weight:900}.cases-table td{color:#273f49;vertical-align:middle;border-bottom:1px solid #edf1f3;padding:19px 20px;font-size:14px}.cases-table tbody tr{transition:background .12s,box-shadow .12s}.clickable-row{cursor:pointer;outline:none}.clickable-row:hover,.clickable-row:focus-visible{background:#fbfdf9}.clickable-row:focus-visible{box-shadow:inset 4px 0 #86bd12}.cases-table tbody tr:last-child td{border-bottom:0}.case-number{color:#0d3342;white-space:nowrap;font-size:14px;font-weight:900}.case-meta{color:#7b8c93;align-items:center;gap:7px;margin-top:6px;font-size:12px;display:flex}.priority-badge{color:#bd1e1e;background:#ffeded;border-radius:6px;padding:4px 6px;font-size:10px;font-weight:900}.priority-badge-large{padding:7px 9px;font-size:11px}.secondary-text{color:#819099;margin-top:5px;font-size:12px;display:block}.stage-pill{color:#577800;background:#f3f8e9;border:1px solid #dce9bd;border-radius:9px;padding:7px 10px;font-size:12px;font-weight:900;display:inline-flex}.next-action{flex-direction:column;gap:5px;min-width:220px;display:flex}.next-action-label{color:#739314;letter-spacing:.06em;font-size:10px;font-weight:900}.next-action strong{color:#203c47;font-size:13px}.state-message{color:#5d717a;background:#f7f9fa;border:1px solid #e1e8eb;border-radius:12px;flex-direction:column;gap:5px;margin:26px;padding:22px;display:flex}.state-message-error{color:#a61f1f;background:#fff7f7;border-color:#efcccc}.dashboard-footer{color:#84939a;justify-content:space-between;gap:20px;padding:20px 4px 0;font-size:12px;display:flex}.back-button{color:#61747d;cursor:pointer;background:0 0;border:0;margin-bottom:20px;padding:0;font-weight:800}.back-button:hover{color:#0b2b39}.case-hero{background:#fff;border:1px solid #dbe5e8;border-radius:20px;justify-content:space-between;align-items:center;gap:28px;padding:30px 32px;display:flex;box-shadow:0 10px 30px #122b360b}.case-title-row{align-items:center;gap:10px;display:flex}.case-kind{color:#789b18;letter-spacing:.08em;font-size:12px;font-weight:900}.case-hero h1{color:#092938;letter-spacing:-.045em;margin:8px 0 0;font-size:clamp(34px,5vw,52px);line-height:1}.case-product-title{color:#546b75;margin:12px 0 0;font-size:18px;font-weight:700}.hero-meta{color:#71838b;flex-wrap:wrap;gap:18px;margin-top:18px;font-size:13px;display:flex}.hero-meta strong{color:#334c57}.hero-status-box{background:#f6f9f1;border:1px solid #deebc3;border-radius:15px;min-width:190px;padding:18px 20px}.hero-status-label{color:#76921d;letter-spacing:.06em;text-transform:uppercase;margin-bottom:5px;font-size:11px;font-weight:900;display:block}.hero-status-box strong{color:#24404a;font-size:18px}.next-step-card{background:linear-gradient(135deg,#89bf171c,#0000 52%),#fff;border:1px solid #d8e7bc;border-left:5px solid #89bf17;border-radius:18px;justify-content:space-between;align-items:stretch;gap:24px;margin-top:20px;padding:28px 30px;display:flex;box-shadow:0 8px 24px #122b360a}.next-step-card h2{color:#0a2b39;letter-spacing:-.025em;margin:0;font-size:25px}.next-step-card p{color:#647982;margin:9px 0 0}.task-side-info{border-left:1px solid #dbe6cc;align-content:center;gap:4px;min-width:220px;padding-left:24px;display:grid}.task-side-info span{color:#829097;text-transform:uppercase;margin-top:8px;font-size:11px;font-weight:800}.task-side-info span:first-child{margin-top:0}.task-side-info strong{color:#273f49}.case-tabs{border-bottom:1px solid #d7e1e5;gap:5px;margin-top:24px;padding:0 8px;display:flex;overflow-x:auto}.case-tab{color:#6b7d85;white-space:nowrap;cursor:pointer;background:0 0;border:0;border-bottom:3px solid #0000;min-height:47px;padding:0 15px;font-size:13px;font-weight:800}.case-tab:hover:not(:disabled){color:#0b2b39}.case-tab.active{color:#537600;border-bottom-color:#86b817}.case-tab-disabled{opacity:.42;cursor:not-allowed}.case-content-grid{grid-template-columns:minmax(0,1.6fr) minmax(310px,.75fr);align-items:start;gap:20px;margin-top:24px;display:grid}.case-main-column,.case-side-column{gap:20px;display:grid}.detail-card{background:#fff;border:1px solid #dbe5e8;border-radius:18px;padding:24px 25px;box-shadow:0 8px 24px #122b360a}.detail-card-large{min-height:300px}.detail-card-header{justify-content:space-between;gap:16px;margin-bottom:19px;display:flex}.detail-card-header h3{color:#0b2b39;letter-spacing:-.02em;margin:0;font-size:19px}.problem-text{color:#29434e;background:#f7f9fa;border:1px solid #e4eaed;border-radius:12px;min-height:95px;margin:0;padding:18px 20px;font-size:15px;line-height:1.65}.summary-grid{grid-template-columns:repeat(2,1fr);gap:12px;margin-top:20px;display:grid}.summary-item{background:#fbfcfc;border:1px solid #e4eaec;border-radius:11px;padding:15px 17px}.summary-item span{color:#829198;text-transform:uppercase;margin-bottom:5px;font-size:11px;font-weight:800;display:block}.summary-item strong{color:#29434e;font-size:14px}.info-row{border-bottom:1px solid #edf1f3;grid-template-columns:120px minmax(0,1fr);gap:15px;padding:11px 0;display:grid}.info-row:last-child{border-bottom:0}.info-row span{color:#829198;font-size:12px}.info-row strong{color:#29434e;overflow-wrap:anywhere;font-size:13px}.task-list{gap:10px;display:grid}.task-item{background:#f9fbf8;border:1px solid #e1e9d7;border-radius:12px;justify-content:space-between;gap:20px;padding:16px 17px;display:flex}.task-role{color:#779413;letter-spacing:.06em;text-transform:uppercase;margin-bottom:5px;font-size:10px;font-weight:900;display:block}.task-item strong{color:#29434e}.task-item p{color:#74858d;margin:6px 0 0;font-size:13px}.task-flags{color:#87959b;white-space:nowrap;flex-direction:column;align-items:flex-end;gap:8px;font-size:11px;display:flex}.blocking-badge{color:#995d00;background:#fff4d9;border-radius:6px;padding:5px 7px;font-size:10px;font-weight:900}.empty-inline{color:#809097;background:#f8fafb;border-radius:10px;padding:18px}.history-panel{margin-top:24px}.timeline{padding:12px 28px 22px}.timeline-item{border-bottom:1px solid #edf1f3;padding:18px 0 18px 30px;position:relative}.timeline-item:last-child{border-bottom:0}.timeline-dot{background:#82b613;border:3px solid #eff6e1;border-radius:50%;width:10px;height:10px;position:absolute;top:24px;left:4px}.timeline-content{min-width:0}.timeline-topline{justify-content:space-between;align-items:baseline;gap:18px;display:flex}.timeline-topline strong{color:#29434e}.timeline-topline span{color:#8a989e;white-space:nowrap;font-size:12px}.timeline-content p{color:#7a8990;margin:6px 0 0;font-size:13px}@media (width<=1100px){.stats-grid{grid-template-columns:repeat(2,1fr)}.case-content-grid{grid-template-columns:1fr}.case-side-column{grid-template-columns:repeat(2,1fr)}}@media (width<=760px){.topbar{flex-direction:column;align-items:flex-start;padding:18px 20px}.dashboard,.case-page{width:min(100% - 30px,1500px);padding-top:30px}.stats-grid,.summary-grid,.case-side-column{grid-template-columns:1fr}.panel-header,.case-hero,.next-step-card{flex-direction:column;align-items:flex-start}.hero-status-box,.task-side-info{width:100%;min-width:0}.task-side-info{border-top:1px solid #dbe6cc;border-left:0;padding-top:18px;padding-left:0}.task-item{flex-direction:column}.task-flags{align-items:flex-start}.dashboard-footer{flex-direction:column}.brand{font-size:24px}.info-row{grid-template-columns:1fr;gap:5px}.timeline-topline{flex-direction:column;align-items:flex-start;gap:5px}}.resolution-picker{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.resolution-picker-heading h3{color:#0b2b39;letter-spacing:-.02em;margin:0;font-size:20px}.resolution-picker-heading p{color:#70838b;margin:7px 0 0;font-size:13px}.resolution-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:16px;display:grid}.resolution-option{text-align:left;cursor:pointer;background:#fff;border:1px solid #dce5e8;border-radius:12px;min-height:112px;padding:16px 17px;transition:border-color .12s,background .12s,box-shadow .12s,transform .12s}.resolution-option:hover{background:#fbfdf7;border-color:#bdd47d;transform:translateY(-1px)}.resolution-option.selected{background:#f6faed;border-color:#86b817;box-shadow:0 0 0 3px #86b8171a}.resolution-option strong{color:#193844;font-size:14px;display:block}.resolution-option span{color:#74878f;margin-top:7px;font-size:12px;line-height:1.45;display:block}.resolution-confirm{background:#f8faf5;border:1px solid #dce8c6;border-radius:12px;justify-content:space-between;align-items:center;gap:22px;margin-top:14px;padding:16px 17px;display:flex}.resolution-confirm>div:first-child>span{color:#7a8d83;letter-spacing:.06em;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.resolution-confirm>div:first-child>strong{color:#203d48;margin-top:4px;font-size:15px;display:block}.resolution-confirm p{color:#788990;margin:5px 0 0;font-size:12px}.resolution-confirm-actions{flex-shrink:0;gap:8px;display:flex}.primary-action-button,.secondary-action-button{cursor:pointer;border-radius:9px;min-height:42px;padding:0 15px;font-size:12px;font-weight:900}.primary-action-button{color:#fff;background:#79a900;border:0;box-shadow:0 5px 14px #52760026}.primary-action-button:disabled{cursor:wait;background:#a5b67e}.secondary-action-button{color:#536972;background:#fff;border:1px solid #d7e0e3}.secondary-action-button:disabled{opacity:.6;cursor:wait}.resolution-error{color:#a61f1f;background:#fff7f7;border:1px solid #efcccc;border-radius:10px;flex-direction:column;gap:4px;margin-top:14px;padding:14px;font-size:13px;display:flex}.resolution-error button{color:#7b1818;cursor:pointer;background:0 0;border:0;width:fit-content;margin-top:7px;padding:0;font-weight:900;text-decoration:underline}@media (width<=1050px){.resolution-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=720px){.resolution-grid{grid-template-columns:1fr}.resolution-confirm{flex-direction:column;align-items:stretch}.resolution-confirm-actions{width:100%}.primary-action-button,.secondary-action-button{flex:1}}.parts-form{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.parts-form-heading h3{color:#0b2b39;letter-spacing:-.02em;margin:0;font-size:20px}.parts-form-heading p{color:#70838b;margin:7px 0 0;font-size:13px}.parts-items{gap:11px;margin-top:16px;display:grid}.part-item-editor{background:#fff;border:1px solid #dce5e8;border-radius:12px;padding:16px}.part-item-editor-top{justify-content:space-between;align-items:center;gap:16px;margin-bottom:12px;display:flex}.part-item-editor-top strong{color:#29434e;font-size:13px}.part-remove-button{color:#a43131;cursor:pointer;background:0 0;border:0;padding:0;font-size:12px;font-weight:900}.part-remove-button:disabled{opacity:.5;cursor:wait}.part-fields-grid{grid-template-columns:minmax(240px,1.4fr) minmax(150px,.8fr) 100px minmax(180px,1fr);gap:10px;display:grid}.form-field{flex-direction:column;gap:6px;display:flex}.form-field>span{color:#6f828a;letter-spacing:.02em;font-size:11px;font-weight:900}.form-field input,.form-field textarea{color:#17333f;background:#fff;border:1px solid #d7e1e4;border-radius:9px;outline:none;width:100%;min-height:42px;padding:10px 11px;transition:border-color .12s,box-shadow .12s}.form-field textarea{resize:vertical;min-height:84px}.form-field input:focus,.form-field textarea:focus{border-color:#8fbc28;box-shadow:0 0 0 3px #8fbc281f}.form-field input:disabled,.form-field textarea:disabled{background:#f4f7f8}.add-part-button{color:#557500;cursor:pointer;background:#fbfdf7;border:1px dashed #a9bd76;border-radius:9px;min-height:40px;margin-top:11px;padding:0 14px;font-size:12px;font-weight:900}.add-part-button:disabled{opacity:.55;cursor:not-allowed}.request-notes-field{margin-top:16px}.parts-submit-row{background:#f8faf5;border:1px solid #dce8c6;border-radius:12px;justify-content:space-between;align-items:center;gap:20px;margin-top:16px;padding:15px 16px;display:flex}.parts-submit-row span{color:#7a8d83;letter-spacing:.06em;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.parts-submit-row strong{color:#203d48;margin-top:4px;font-size:13px;display:block}.parts-panel{background:#fff;border:1px solid #dbe5e8;border-radius:20px;margin-top:24px;overflow:hidden;box-shadow:0 12px 34px #122b360d}.part-request-card{background:#fbfcfc;border:1px solid #e0e7ea;border-radius:14px;margin:20px 28px;padding:20px}.part-request-top{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.part-request-top>div:first-child{flex-direction:column;gap:5px;display:flex}.part-request-top strong{color:#17333f;font-size:17px}.part-request-top small{color:#84939a}.part-request-status{color:#657d12;letter-spacing:.05em;background:#f0f6e3;border-radius:6px;width:fit-content;padding:5px 7px;font-size:10px;font-weight:900}.part-request-items-table-wrap{margin-top:16px;overflow-x:auto}.part-request-items-table{border-collapse:collapse;width:100%;min-width:650px}.part-request-items-table th{color:#788990;text-align:left;letter-spacing:.05em;text-transform:uppercase;background:#f4f7f8;border-bottom:1px solid #dde5e8;padding:10px 12px;font-size:10px;font-weight:900}.part-request-items-table td{color:#425963;border-bottom:1px solid #e6ecee;padding:12px;font-size:13px}.part-request-items-table tbody tr:last-child td{border-bottom:0}.part-request-items-table strong{color:#213f4a}.part-request-notes{background:#fff;border:1px solid #e1e7e9;border-radius:10px;margin-top:15px;padding:13px 14px}.part-request-notes span{color:#829198;text-transform:uppercase;font-size:10px;font-weight:900}.part-request-notes p{color:#425963;margin:5px 0 0;font-size:13px}@media (width<=1050px){.part-fields-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=720px){.part-fields-grid{grid-template-columns:1fr}.parts-submit-row,.part-request-top{flex-direction:column;align-items:stretch}.parts-submit-row .primary-action-button{width:100%}}.warehouse-prepare-box{border-top:1px solid #dfe8d1;justify-content:space-between;align-items:center;gap:24px;margin-top:24px;padding-top:22px;display:flex}.warehouse-prepare-box h3{color:#0b2b39;letter-spacing:-.02em;margin:0;font-size:20px}.warehouse-prepare-box p{color:#70838b;margin:7px 0 0;font-size:13px;line-height:1.5}.warehouse-prepare-box .resolution-error{width:100%}@media (width<=780px){.warehouse-prepare-box{flex-direction:column;align-items:stretch}.warehouse-prepare-box .primary-action-button{width:100%}}.ship-parts-form{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.shipment-fields-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px;display:grid}.transport-panel{background:#fff;border:1px solid #dbe5e8;border-radius:20px;margin-top:24px;overflow:hidden;box-shadow:0 12px 34px #122b360d}.shipments-list{gap:14px;padding:20px 28px 26px;display:grid}.shipment-card{background:#fbfcfc;border:1px solid #e0e7ea;border-radius:14px;padding:20px}.shipment-card-top{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.shipment-card-top>div:first-child{flex-direction:column;gap:6px;display:flex}.shipment-card-top>span{color:#87959b;font-size:12px}.shipment-card-top strong{color:#17333f;font-size:17px}.shipment-status{color:#657d12;letter-spacing:.05em;background:#f0f6e3;border-radius:6px;width:fit-content;padding:5px 7px;font-size:10px;font-weight:900}.shipment-info-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 24px;margin-top:16px;display:grid}@media (width<=720px){.shipment-fields-grid,.shipment-info-grid{grid-template-columns:1fr}.shipment-card-top{flex-direction:column}}.delivery-action{background:#f8faf5;border:1px solid #dce8c6;border-radius:12px;justify-content:space-between;align-items:center;gap:22px;margin-top:16px;padding:16px;display:flex}.delivery-action>div:first-child>strong{color:#203d48;font-size:14px;display:block}.delivery-action>div:first-child>p{color:#788990;margin:5px 0 0;font-size:12px;line-height:1.45}.delivery-confirm-box{justify-content:space-between;align-items:center;gap:22px;width:100%;display:flex}.delivery-confirm-box>div:first-child>span{color:#7a8d83;letter-spacing:.06em;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.delivery-confirm-box>div:first-child>strong{color:#203d48;margin-top:4px;font-size:14px;display:block}.delivery-confirm-box>div:first-child>p{color:#788990;margin:5px 0 0;font-size:12px;line-height:1.45}.part-request-delivered{border-top:1px solid #e3eaec;justify-content:space-between;gap:16px;margin-top:12px;padding-top:12px;display:flex}.part-request-delivered span{color:#829198;font-size:11px;font-weight:800}.part-request-delivered strong{color:#29434e;font-size:12px}@media (width<=780px){.delivery-action,.delivery-confirm-box{flex-direction:column;align-items:stretch}.delivery-action .primary-action-button,.delivery-confirm-box .primary-action-button,.delivery-confirm-box .secondary-action-button{width:100%}.delivery-confirm-box .resolution-confirm-actions{flex-direction:column;width:100%}}.solution-check{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.solution-choice-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px;display:grid}.solution-choice{text-align:left;cursor:pointer;background:#fff;border:1px solid #dce5e8;border-radius:12px;min-height:104px;padding:16px 17px;transition:border-color .12s,background .12s,box-shadow .12s,transform .12s}.solution-choice:hover{transform:translateY(-1px)}.solution-choice strong{color:#17333f;font-size:13px;display:block}.solution-choice span{color:#74878f;margin-top:7px;font-size:12px;line-height:1.45;display:block}.solution-choice.positive:hover,.solution-choice.positive.selected{background:#f7fbef;border-color:#8fbd29;box-shadow:0 0 0 3px #8fbd291a}.solution-choice.negative:hover,.solution-choice.negative.selected{background:#fffaf2;border-color:#d5ad72;box-shadow:0 0 0 3px #be842f14}.solution-confirm{background:#f8faf5;border:1px solid #dce8c6;border-radius:12px;justify-content:space-between;align-items:center;gap:22px;margin-top:14px;padding:16px 17px;display:flex}.solution-confirm>div:first-child>span{color:#7a8d83;letter-spacing:.06em;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.solution-confirm>div:first-child>strong{color:#203d48;margin-top:4px;font-size:15px;display:block}.solution-confirm p{color:#788990;margin:5px 0 0;font-size:12px}.part-solution-result{border-radius:10px;margin-top:13px;padding:13px 14px}.part-solution-result.solved{background:#f6faed;border:1px solid #d8e8b7}.part-solution-result.not-solved{background:#fff8ef;border:1px solid #ead1ad}.part-solution-result>span{color:#7e8d86;letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.part-solution-result strong{color:#203d48;margin-top:4px;font-size:14px;display:block}.part-solution-result small{color:#87959b;margin-top:4px;font-size:11px;display:block}.part-solution-result p{color:#526871;margin:8px 0 0;font-size:12px;line-height:1.45}@media (width<=720px){.solution-choice-grid{grid-template-columns:1fr}.solution-confirm{flex-direction:column;align-items:stretch}.solution-confirm .resolution-confirm-actions{flex-direction:column;width:100%}.solution-confirm .primary-action-button,.solution-confirm .secondary-action-button{width:100%}}.service-pickup-form{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.service-pickup-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px;display:grid}.service-address-wide{grid-column:span 2}.service-panel{background:#fff;border:1px solid #dbe5e8;border-radius:20px;margin-top:24px;overflow:hidden;box-shadow:0 12px 34px #122b360d}.service-pickup-list{gap:14px;padding:20px 28px 26px;display:grid}.service-pickup-card{background:#fbfcfc;border:1px solid #e0e7ea;border-radius:14px;padding:20px}.service-pickup-card-top{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.service-pickup-card-top>div:first-child{flex-direction:column;gap:5px;display:flex}.service-pickup-card-top strong{color:#17333f;font-size:17px}.service-pickup-card-top small{color:#84939a}.service-pickup-info-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 24px;margin-top:16px;display:grid}@media (width<=720px){.service-pickup-grid,.service-pickup-info-grid{grid-template-columns:1fr}.service-address-wide{grid-column:span 1}}.service-pickup-booking-form{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.pickup-booking-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-top:16px;display:grid}.pickup-booking-summary{background:#fff;border:1px solid #dce5e8;border-radius:10px;margin-top:14px;padding:14px 15px}.pickup-booking-summary>span{color:#7a8d83;letter-spacing:.06em;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.pickup-booking-summary strong{color:#203d48;margin-top:4px;font-size:14px;display:block}.pickup-booking-summary p{color:#657a83;margin:5px 0 0;font-size:12px;line-height:1.5}@media (width<=900px){.pickup-booking-grid{grid-template-columns:1fr}}.service-workflow-box,.service-workflow-form{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.service-workflow-box{justify-content:space-between;align-items:center;gap:24px;display:flex}.service-workflow-box h3,.service-workflow-form h3{color:#0b2b39;letter-spacing:-.02em;margin:0;font-size:20px}.service-workflow-box p,.service-workflow-form p{color:#70838b;margin:7px 0 0;font-size:13px;line-height:1.5}.service-inline-confirm{flex-wrap:wrap;align-items:center;gap:16px;display:flex}.service-inline-confirm>strong{color:#203d48;font-size:13px}.service-outcome-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:16px;display:grid}.service-outcome{color:#203d48;text-align:left;cursor:pointer;background:#fff;border:1px solid #dce5e8;border-radius:11px;min-height:76px;padding:14px;transition:border-color .12s,background .12s,box-shadow .12s}.service-outcome:hover,.service-outcome.selected{background:#f7faef;border-color:#8fbc28;box-shadow:0 0 0 3px #8fbc281a}.service-outcome strong{font-size:13px}.service-jobs-section{border-top:1px solid #e1e8eb;margin-top:8px;padding:26px 28px}.service-subheader{justify-content:space-between;align-items:center;gap:18px;display:flex}.service-subheader h3{color:#0b2b39;margin:0;font-size:20px}.service-job-list{gap:14px;margin-top:18px;display:grid}.service-job-card{background:#fbfcfc;border:1px solid #e0e7ea;border-radius:14px;padding:20px}.service-job-top>div:first-child{flex-direction:column;gap:5px;display:flex}.service-job-top strong{color:#17333f;font-size:17px}.service-job-top small{color:#84939a}.service-job-info-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 24px;margin-top:16px;display:grid}.service-record-box{background:#fff;border:1px solid #e1e7e9;border-radius:10px;margin-top:14px;padding:14px 15px}.service-record-box>span{color:#829198;letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.service-record-box>strong{color:#203d48;margin-top:4px;font-size:14px;display:block}.service-record-box p{color:#425963;margin:7px 0 0;font-size:13px;line-height:1.5}.service-record-box small{color:#7f9097;margin-top:7px;font-size:12px;display:block}@media (width<=850px){.service-workflow-box{flex-direction:column;align-items:stretch}.service-outcome-grid,.service-job-info-grid{grid-template-columns:1fr}.service-workflow-box .primary-action-button{width:100%}.service-inline-confirm{flex-direction:column;align-items:stretch}}.close-case-form{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.close-case-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px;display:grid}.form-field select{color:#17333f;background:#fff;border:1px solid #d7e1e4;border-radius:9px;outline:none;width:100%;min-height:42px;padding:9px 11px}.form-field select:focus{border-color:#8fbc28;box-shadow:0 0 0 3px #8fbc281f}.close-case-confirmation{color:#526871;cursor:pointer;background:#fffaf3;border:1px solid #ead7b8;border-radius:10px;align-items:flex-start;gap:10px;margin-top:16px;padding:14px 15px;font-size:12px;line-height:1.45;display:flex}.close-case-confirmation input{margin-top:2px}.close-case-submit{background:#fff8f5;border:1px solid #ead5cb;border-radius:12px;justify-content:space-between;align-items:center;gap:20px;margin-top:14px;padding:15px 16px;display:flex}.close-case-submit>div>span{color:#8d7c74;letter-spacing:.06em;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.close-case-submit>div>strong{color:#473c37;margin-top:4px;font-size:13px;display:block}.danger-action-button{color:#fff;cursor:pointer;background:#9b3428;border:0;border-radius:9px;min-height:42px;padding:0 17px;font-size:12px;font-weight:900;box-shadow:0 5px 14px #7e2c2329}.danger-action-button:disabled{cursor:not-allowed;box-shadow:none;background:#c9aba5}.closed-case-banner{background:#f3f6f7;border:1px solid #d9e1e4;border-radius:10px;flex-direction:column;gap:4px;margin-top:18px;padding:12px 14px;display:inline-flex}.closed-case-banner strong{color:#3a535e;letter-spacing:.05em;font-size:11px}.closed-case-banner span{color:#72848c;font-size:12px}.closure-summary-card{border-color:#d7e3c3}.closure-note{background:#f8faf5;border:1px solid #dce8c6;border-radius:10px;margin-top:14px;padding:13px 14px}.closure-note span{color:#7a8d83;letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:900}.closure-note p{color:#425963;margin:5px 0 0;font-size:13px;line-height:1.5}@media (width<=720px){.close-case-grid{grid-template-columns:1fr}.close-case-submit{flex-direction:column;align-items:stretch}.danger-action-button{width:100%}}.remote-support-form{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.remote-support-grid{grid-template-columns:minmax(0,1.6fr) minmax(180px,.7fr);gap:12px;margin-top:16px;display:grid}.remote-message-preview{background:#fff;border:1px solid #dce5e8;border-radius:12px;margin-top:16px;padding:16px}.remote-message-preview>span{color:#7a8d83;letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.remote-message-preview strong{color:#17333f;margin-top:5px;font-size:15px;display:block}.remote-message-preview p{color:#526871;white-space:pre-wrap;margin:10px 0 0;font-size:13px;line-height:1.6}.remote-response-channel{grid-template-columns:minmax(180px,320px)}.communication-panel{background:#fff;border:1px solid #dbe5e8;border-radius:20px;margin-top:24px;overflow:hidden;box-shadow:0 12px 34px #122b360d}.communication-list{gap:14px;padding:20px 28px 26px;display:grid}.communication-card{background:#fbfcfc;border:1px solid #e0e7ea;border-radius:14px;padding:18px}.communication-card.outbound{border-left:4px solid #82b91d}.communication-card.inbound{border-left:4px solid #607d8b}.communication-card.internal{border-left:4px solid #c4a35a}.communication-card-top{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.communication-card-top>div:first-child{flex-direction:column;gap:5px;display:flex}.communication-direction{color:#617d0a;letter-spacing:.06em;background:#f0f6e3;border-radius:6px;width:fit-content;padding:4px 7px;font-size:9px;font-weight:900}.communication-card-top strong{color:#17333f;font-size:16px}.communication-meta{color:#84939a;gap:6px;font-size:11px;display:flex}.communication-body{color:#425963;white-space:pre-wrap;background:#fff;border:1px solid #e5eaec;border-radius:10px;margin-top:14px;padding:13px 14px;font-size:13px;line-height:1.6}.communication-footer{color:#84939a;justify-content:space-between;align-items:center;gap:16px;margin-top:11px;font-size:11px;display:flex}@media (width<=720px){.remote-support-grid{grid-template-columns:1fr}.communication-card-top,.communication-footer{flex-direction:column;align-items:flex-start}}.dashboard-intake-button{color:#fff;cursor:pointer;background:#79a900;border:0;border-radius:10px;min-height:44px;padding:0 16px;font-size:12px;font-weight:900;box-shadow:0 6px 18px #52760024}.intake-page{width:min(1180px,100% - 32px);margin:0 auto;padding:34px 0 60px}.intake-heading{margin:18px 0 24px}.intake-heading h1{color:#0b2b39;letter-spacing:-.04em;margin:5px 0 8px;font-size:clamp(32px,5vw,50px)}.intake-heading p{color:#71858e;max-width:760px;margin:0;line-height:1.6}.intake-form-card,.intake-success-card{background:#fff;border:1px solid #dbe5e8;border-radius:22px;box-shadow:0 14px 36px #122b360f}.intake-form-card{padding:28px}.intake-success-card{text-align:center;max-width:760px;margin:80px auto;padding:42px}.intake-success-card h1{color:#0b2b39;margin:9px 0;font-size:42px}.intake-success-card p{color:#71858e;max-width:560px;margin:0 auto 24px;line-height:1.6}.intake-section{border-bottom:1px solid #e6ecee;padding:26px 0}.intake-section:first-child{padding-top:0}.intake-section:last-of-type{border-bottom:0}.intake-section-heading{align-items:flex-start;gap:13px;margin-bottom:18px;display:flex}.intake-section-heading>span{color:#5f8300;background:#eef6db;border-radius:50%;flex:none;place-items:center;width:30px;height:30px;font-weight:900;display:grid}.intake-section-heading h2{color:#133440;margin:0;font-size:20px}.intake-section-heading p{color:#7a8c94;margin:4px 0 0;font-size:13px}.intake-grid{gap:13px;display:grid}.intake-grid.two-cols{grid-template-columns:repeat(2,minmax(0,1fr))}.intake-grid.three-cols{grid-template-columns:repeat(3,minmax(0,1fr))}.intake-grid .wide{grid-column:span 2}.field-help{color:#87989e;font-size:11px;line-height:1.35}.compact-field{max-width:360px}.intake-upload-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.upload-field{background:#fbfdf7;border:1px dashed #aec27d;border-radius:13px;flex-direction:column;align-items:flex-start;gap:7px;min-height:150px;padding:18px;display:flex}.upload-field strong{color:#23414c}.upload-field span,.upload-field small{color:#788b93;font-size:12px}.upload-field input{max-width:100%;margin-top:8px}.intake-check{color:#536a73;border:1px solid #e0e7e9;border-radius:9px;align-items:flex-start;gap:9px;margin-top:10px;padding:12px 14px;font-size:12px;display:flex}.intake-check input{margin-top:2px}.intake-honeypot{width:1px!important;height:1px!important;position:absolute!important;left:-10000px!important;overflow:hidden!important}.intake-error{margin-top:18px}.intake-progress{color:#577800;background:#f3f8e9;border-radius:9px;margin-top:16px;padding:12px 14px;font-size:12px;font-weight:800}.intake-submit-bar{background:#f8faf5;border:1px solid #dce8c6;border-radius:12px;justify-content:space-between;align-items:center;gap:20px;margin-top:22px;padding:16px;display:flex}.intake-submit-bar span{color:#7a8d83;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.intake-submit-bar strong{color:#203d48;margin-top:4px;font-size:13px;display:block}.tab-count{color:#5d7e07;background:#eef5df;border-radius:999px;margin-left:6px;padding:2px 6px;font-size:10px}.intake-detail-panel,.files-panel{background:#fff;border:1px solid #dbe5e8;border-radius:20px;margin-top:24px;overflow:hidden;box-shadow:0 12px 34px #122b360d}.intake-detail-body{padding:22px 28px 28px}.intake-detail-meta{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 26px;display:grid}.intake-answer-list{border:1px solid #e1e8ea;border-radius:12px;margin-top:20px;overflow:hidden}.intake-answer-row{border-bottom:1px solid #e7ecee;justify-content:space-between;align-items:center;gap:24px;padding:13px 15px;display:flex}.intake-answer-row:last-child{border-bottom:0}.intake-answer-row span{color:#70838b;font-size:12px}.intake-answer-row strong{color:#203d48;text-align:right;font-size:13px}.intake-consents{flex-wrap:wrap;gap:8px;margin-top:16px;display:flex}.intake-consents span{color:#71838b;background:#f4f7f8;border-radius:8px;padding:6px 9px;font-size:11px}.case-files-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;padding:22px 28px 28px;display:grid}.case-file-card{background:#fbfcfc;border:1px solid #dfe7e9;border-radius:13px;overflow:hidden}.case-file-card img{object-fit:cover;background:#eef2f3;width:100%;height:170px;display:block}.case-file-icon{color:#6e8189;background:#eef2f3;place-items:center;height:170px;font-size:22px;font-weight:900;display:grid}.case-file-info{flex-direction:column;align-items:flex-start;gap:6px;padding:14px;display:flex}.case-file-info strong{color:#203d48;overflow-wrap:anywhere;max-width:100%;font-size:13px}.case-file-info small{color:#819198}.case-file-preview-state{color:#6e8189;text-align:center;background:#eef2f3;place-items:center;width:100%;height:170px;padding:16px;font-size:12px;font-weight:800;display:grid}.case-file-preview-error{color:#9a5b2d}.case-file-open-button{color:#638800;font:inherit;cursor:pointer;background:0 0;border:0;margin-top:5px;padding:0;font-size:11px;font-weight:900;text-decoration:none}.case-file-open-button:disabled{opacity:.6;cursor:wait}.case-file-error{line-height:1.35;color:#9a5b2d!important}@media (width<=900px){.intake-grid.three-cols,.case-files-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=680px){.intake-page{width:min(100% - 20px,1180px);padding-top:20px}.intake-form-card{padding:18px}.intake-grid.two-cols,.intake-grid.three-cols,.intake-upload-grid,.intake-detail-meta,.case-files-grid{grid-template-columns:1fr}.intake-grid .wide{grid-column:span 1}.intake-submit-bar{flex-direction:column;align-items:stretch}.intake-submit-bar .primary-action-button{width:100%}.intake-answer-row{flex-direction:column;align-items:flex-start;gap:5px}.intake-answer-row strong{text-align:left}}.replacement-workflow-form,.replacement-workflow-box{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.replacement-workflow-box{justify-content:space-between;align-items:center;gap:24px;display:flex}.replacement-workflow-box h3{color:#0b2b39;letter-spacing:-.02em;margin:0;font-size:20px}.replacement-workflow-box p{color:#70838b;margin:7px 0 0;font-size:13px;line-height:1.5}.replacement-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px;display:grid}.replacement-wide{grid-column:span 2}.replacement-return-toggle{color:#425963;cursor:pointer;background:#f8faf5;border:1px solid #dce8c6;border-radius:10px;align-items:flex-start;gap:10px;margin-top:16px;padding:14px 15px;font-size:12px;line-height:1.45;display:flex}.replacement-return-toggle input{margin-top:2px}.replacement-return-section{background:#fff;border:1px solid #dce5e8;border-radius:12px;margin-top:12px;padding:16px}.replacement-return-summary{background:#f8faf5;border:1px solid #dce8c6;border-radius:10px;flex-direction:column;gap:4px;margin-top:14px;padding:14px 15px;display:flex}.replacement-return-summary>span{color:#7a8d83;letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:900}.replacement-return-summary strong{color:#203d48;font-size:14px}.replacement-return-summary p,.replacement-return-summary>span:last-child{color:#657a83;margin:0;font-size:12px;line-height:1.45}.replacement-panel{background:#fff;border:1px solid #dbe5e8;border-radius:20px;margin-top:24px;overflow:hidden;box-shadow:0 12px 34px #122b360d}.replacement-list{gap:14px;padding:20px 28px 26px;display:grid}.replacement-card{background:#fbfcfc;border:1px solid #e0e7ea;border-radius:14px;padding:20px}.replacement-card-top{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.replacement-card-top>div:first-child{flex-direction:column;gap:5px;display:flex}.replacement-card-top strong{color:#17333f;font-size:17px}.replacement-card-top small{color:#84939a}.replacement-info-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 24px;margin-top:16px;display:grid}@media (width<=820px){.replacement-grid,.replacement-info-grid{grid-template-columns:1fr}.replacement-wide{grid-column:span 1}.replacement-workflow-box{flex-direction:column;align-items:stretch}.replacement-workflow-box .primary-action-button{width:100%}}.purchase-verification-card{border-color:#eadfbd}.purchase-verification-card.verified{border-color:#d6e6b8}.purchase-status-badge{letter-spacing:.04em;text-transform:uppercase;border-radius:7px;padding:6px 9px;font-size:10px;font-weight:900}.purchase-status-badge.verified{color:#527300;background:#edf6dd}.purchase-status-badge.pending{color:#8c6518;background:#fff3d8}.purchase-status-badge.danger{color:#9a3b31;background:#fff0ed}.purchase-evidence-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:12px;display:grid}.purchase-evidence-grid>div{background:#f8fafb;border:1px solid #e2e8ea;border-radius:9px;padding:12px 13px}.purchase-evidence-grid span,.purchase-last-verification>span{color:#7e9098;letter-spacing:.04em;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.purchase-evidence-grid strong,.purchase-last-verification strong{color:#203d48;margin-top:4px;font-size:13px;display:block}.purchase-channel-route-note{background:#f7fafb;border:1px solid #d7e3e6;border-radius:10px;margin-top:14px;padding:12px 14px}.purchase-channel-route-note strong{color:#24424d;font-size:12px;display:block}.purchase-channel-route-note span{color:#6f838b;margin-top:4px;font-size:11px;line-height:1.5;display:block}.shoper-order-panel{background:#fbfcfc;border:1px solid #d9e4e7;border-radius:12px;margin-top:14px;padding:15px}.shoper-order-panel-header{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.shoper-order-panel-header strong{color:#17333f;margin-top:3px;font-size:14px;display:block}.shoper-order-panel-header p{color:#72858d;margin:5px 0 0;font-size:12px;line-height:1.45}.shoper-readonly-badge,.shoper-suggestion-badge{color:#506970;letter-spacing:.04em;background:#eef4f5;border-radius:7px;flex:none;padding:6px 8px;font-size:9px;font-weight:900}.shoper-order-search-row{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px;margin-top:14px;display:grid}.shoper-lookup-button{white-space:nowrap;min-height:42px}.shoper-order-error{background:#fff4f1;border:1px solid #efc7bf;border-radius:9px;flex-direction:column;gap:3px;margin-top:11px;padding:11px 12px;display:flex}.shoper-order-error strong{color:#8d3d35;font-size:12px}.shoper-order-error span{color:#75544f;font-size:11px;line-height:1.45}.shoper-order-result{border-top:1px solid #e2e9eb;margin-top:14px;padding-top:14px}.shoper-order-summary-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:9px;display:grid}.shoper-order-summary-grid>div{background:#fff;border:1px solid #e1e8ea;border-radius:9px;padding:10px 11px}.shoper-order-summary-grid span,.shoper-import-actions span{color:#7a8c93;letter-spacing:.04em;text-transform:uppercase;font-size:9px;font-weight:900;display:block}.shoper-order-summary-grid strong{color:#203d48;margin-top:4px;font-size:12px;display:block}.shoper-customer-match{border-radius:9px;justify-content:space-between;align-items:center;gap:14px;margin-top:10px;padding:11px 12px;display:flex}.shoper-customer-match.matched{background:#f6faed;border:1px solid #d4e7b3}.shoper-customer-match.warning{background:#fff8ea;border:1px solid #e6cf9f}.shoper-customer-match strong{color:#294650;font-size:12px;display:block}.shoper-customer-match span{color:#687d85;margin-top:3px;font-size:11px;line-height:1.4;display:block}.shoper-customer-match small{color:#70838a;text-align:right;font-size:10px}.shoper-products-heading{justify-content:space-between;align-items:flex-end;gap:12px;margin-top:14px;display:flex}.shoper-products-heading strong{color:#17333f;font-size:12px;display:block}.shoper-products-heading span:not(.shoper-suggestion-badge){color:#778991;margin-top:3px;font-size:11px;display:block}.shoper-product-list{gap:8px;margin-top:9px;display:grid}.shoper-product-option{cursor:pointer;background:#fff;border:1px solid #dce5e8;border-radius:10px;align-items:flex-start;gap:10px;padding:11px 12px;display:flex}.shoper-product-option.selected{background:#f8fbf1;border-color:#92b94b;box-shadow:0 0 0 3px #8fbd2917}.shoper-product-option input{margin-top:3px}.shoper-product-main{min-width:0}.shoper-product-main strong{color:#203d48;font-size:12px;line-height:1.35;display:block}.shoper-product-main span,.shoper-product-main small{color:#758890;margin-top:3px;font-size:10px;display:block}.shoper-import-actions{border-top:1px solid #e3e9eb;justify-content:space-between;align-items:center;gap:14px;margin-top:13px;padding-top:12px;display:flex}.shoper-import-buttons{align-items:center;gap:8px;margin-left:auto;display:flex}.purchase-last-verification{background:#f6faef;border:1px solid #dce9c4;border-radius:10px;margin-top:12px;padding:13px 14px}.purchase-last-verification p{color:#526871;margin:5px 0 0;font-size:12px}.purchase-last-verification small{color:#89979c;margin-top:6px;font-size:11px;display:block}.purchase-verification-editor{border-top:1px solid #e3e9eb;margin-top:16px;padding-top:16px}.purchase-verification-choice-grid{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;display:grid}.purchase-verification-choice{text-align:left;cursor:pointer;background:#fff;border:1px solid #dce5e8;border-radius:10px;min-height:92px;padding:14px}.purchase-verification-choice strong{color:#17333f;font-size:11px;display:block}.purchase-verification-choice span{color:#74878f;margin-top:6px;font-size:11px;line-height:1.4;display:block}.purchase-verification-choice.verified.selected{background:#f6faed;border-color:#8fbd29;box-shadow:0 0 0 3px #8fbd291a}.purchase-verification-choice.pending.selected{background:#fff9ec;border-color:#d4ae63}.purchase-verification-choice.danger.selected{background:#fff4f1;border-color:#cc8478}.purchase-verification-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:12px;display:grid}.purchase-verification-submit-row{background:#f8faf5;border:1px solid #dce8c6;border-radius:10px;justify-content:space-between;align-items:center;gap:18px;margin-top:13px;padding:13px 14px;display:flex}.purchase-verification-submit-row span{color:#7d8e84;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.purchase-verification-submit-row strong{color:#203d48;margin-top:3px;font-size:13px;display:block}.purchase-verification-blocker,.purchase-verification-close-warning{background:#fff7e8;border:1px solid #e6cf9f;border-radius:10px;flex-direction:column;gap:4px;margin-top:16px;padding:13px 14px;display:flex}.purchase-verification-blocker strong,.purchase-verification-close-warning strong{color:#725311;font-size:13px}.purchase-verification-blocker span,.purchase-verification-close-warning span{color:#7b6c4c;font-size:12px;line-height:1.45}@media (width<=820px){.purchase-evidence-grid,.purchase-verification-choice-grid,.purchase-verification-fields,.shoper-order-summary-grid,.shoper-order-search-row{grid-template-columns:1fr}.shoper-order-panel-header,.shoper-customer-match,.shoper-products-heading,.shoper-import-actions{flex-direction:column;align-items:stretch}.shoper-customer-match small{text-align:left}.shoper-import-buttons{flex-direction:column;align-items:stretch}.shoper-import-buttons .primary-action-button,.shoper-import-buttons .secondary-action-button,.shoper-lookup-button{width:100%}.purchase-verification-submit-row{flex-direction:column;align-items:stretch}.purchase-verification-submit-row .primary-action-button{width:100%}}.intake-form-card .form-field .field-help{margin-top:1px;line-height:1.35}.intake-form-card input:invalid:not(:placeholder-shown){border-color:#d6a05d}.intake-form-card input:valid:not(:placeholder-shown){border-color:#b8d18b}.financial-workflow-form{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.financial-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px;display:grid}.financial-order-value,.financial-execution-total{background:#fff;border:1px solid #dce5e8;border-radius:10px;justify-content:space-between;align-items:center;margin-top:14px;padding:14px 15px;display:flex}.financial-order-value span,.financial-execution-total span,.financial-reason-box span,.financial-note-box span{color:#7a8d83;letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:900}.financial-order-value strong,.financial-execution-total strong{color:#17333f;font-size:18px}.financial-review-card{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:16px;display:grid}.financial-review-card>div{background:#fff;border:1px solid #dce5e8;border-radius:10px;padding:13px 14px}.financial-review-card span{color:#7a8d83;text-transform:uppercase;font-size:10px;font-weight:900;display:block}.financial-review-card strong{color:#203d48;margin-top:4px;font-size:13px;display:block}.financial-reason-box,.financial-note-box{background:#f8faf5;border:1px solid #dce8c6;border-radius:10px;margin-top:12px;padding:13px 14px}.financial-reason-box p,.financial-note-box p{color:#425963;margin:5px 0 0;font-size:13px;line-height:1.5}.financial-decision-buttons{justify-content:flex-end;gap:10px;margin-top:14px;display:flex}.financial-panel{background:#fff;border:1px solid #dbe5e8;border-radius:20px;margin-top:24px;overflow:hidden;box-shadow:0 12px 34px #122b360d}.financial-list{gap:14px;padding:20px 28px 26px;display:grid}.financial-card{background:#fbfcfc;border:1px solid #e0e7ea;border-radius:14px;padding:20px}.financial-card-top{justify-content:space-between;align-items:flex-start;gap:20px;display:flex}.financial-card-top>div:first-child{flex-direction:column;gap:5px;display:flex}.financial-card-top strong{color:#17333f;font-size:17px}.financial-card-amount{color:#17333f;font-size:22px;font-weight:900}.financial-info-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 24px;margin-top:16px;display:grid}@media (width<=800px){.financial-grid,.financial-review-card,.financial-info-grid{grid-template-columns:1fr}.financial-card-top,.financial-decision-buttons{flex-direction:column}.financial-decision-buttons button{width:100%}}.intake-legacy-answers{border-top:1px solid #e1e8ea;margin-top:20px;padding-top:18px}.intake-heading{max-width:860px}.dashboard-create-actions{flex-wrap:wrap;align-items:center;gap:9px;display:flex}.dashboard-return-button{color:#17333f;letter-spacing:.03em;cursor:pointer;background:#fff;border:1px solid #cad8dd;border-radius:9px;min-height:40px;padding:0 14px;font-size:11px;font-weight:900}.dashboard-return-button:hover{background:#fbfdf7;border-color:#9fbd55}.return-method-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:11px;margin-top:14px;display:grid}.return-method-card{text-align:left;cursor:pointer;background:#fff;border:1px solid #dce5e8;border-radius:12px;min-height:100px;padding:16px 17px;transition:border-color .12s,background .12s,box-shadow .12s,transform .12s}.return-method-card:hover{background:#fbfdf7;border-color:#bdd47d;transform:translateY(-1px)}.return-method-card.selected{background:#f6faed;border-color:#86b817;box-shadow:0 0 0 3px #86b8171a}.return-method-card strong{color:#193844;font-size:14px;display:block}.return-method-card span{color:#74878f;margin-top:7px;font-size:12px;line-height:1.45;display:block}.return-workflow-form{border-top:1px solid #dfe8d1;margin-top:24px;padding-top:22px}.return-logistics-grid,.return-inspection-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px;display:grid}.return-inspection-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.return-panel{background:#fff;border:1px solid #dbe5e8;border-radius:20px;margin-top:24px;overflow:hidden;box-shadow:0 12px 34px #122b360d}.return-panel-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;padding:20px 28px 26px;display:grid}.return-panel-grid .detail-card{margin:0}.return-reason-box,.return-inspection-notes{background:#f8faf5;border:1px solid #dce8c6;border-radius:10px;margin-top:14px;padding:13px 14px}.return-reason-box span,.return-inspection-notes span{color:#7a8d83;letter-spacing:.05em;text-transform:uppercase;font-size:10px;font-weight:900}.return-reason-box p,.return-inspection-notes p{color:#425963;margin:5px 0 0;font-size:13px;line-height:1.5}.return-financial-handoff{background:#f6faed;border:1px solid #d8e8b7;border-radius:10px;flex-direction:column;gap:4px;margin:0 28px 26px;padding:14px 15px;display:flex}.return-financial-handoff strong{color:#385600;font-size:13px}.return-financial-handoff span{color:#677b70;font-size:12px;line-height:1.45}@media (width<=900px){.return-panel-grid,.return-inspection-grid{grid-template-columns:1fr}}@media (width<=720px){.dashboard-create-actions{flex-direction:column;align-items:stretch;width:100%}.dashboard-create-actions button{width:100%}.return-method-grid,.return-logistics-grid{grid-template-columns:1fr}.return-panel-grid{padding:14px}.return-financial-handoff{margin:0 14px 14px}}.dashboard-create-actions{background:#fff!important;border:1px solid #dfe7e9!important;border-radius:14px!important;flex-wrap:wrap!important;align-items:center!important;gap:8px!important;padding:6px!important;display:inline-flex!important;box-shadow:0 8px 24px #142f3a0f!important}.dashboard-create-actions .dashboard-intake-button,.dashboard-create-actions .dashboard-return-button{letter-spacing:.025em!important;white-space:nowrap!important;cursor:pointer!important;border-radius:10px!important;min-height:44px!important;padding:0 17px!important;font-size:11px!important;font-weight:900!important;line-height:1!important;transition:transform .12s,box-shadow .12s,border-color .12s,background .12s!important}.dashboard-create-actions .dashboard-intake-button{color:#fff!important;background:#79a900!important;border:1px solid #79a900!important;box-shadow:0 6px 16px #52760024!important}.dashboard-create-actions .dashboard-return-button{color:#496700!important;box-shadow:none!important;background:#f7faef!important;border:1px solid #b9cf82!important}.dashboard-create-actions .dashboard-intake-button:hover,.dashboard-create-actions .dashboard-return-button:hover{transform:translateY(-1px)!important}.dashboard-create-actions .dashboard-intake-button:hover{background:#6f9d00!important;border-color:#6f9d00!important;box-shadow:0 8px 20px #5276002e!important}.dashboard-create-actions .dashboard-return-button:hover{color:#3f5d00!important;background:#eef6db!important;border-color:#93b944!important}.intake-form-card .return-method-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important;gap:14px!important;margin-top:16px!important;display:grid!important}.intake-form-card button.return-method-card{color:#17333f!important;text-align:left!important;width:100%!important;min-height:116px!important;font:inherit!important;cursor:pointer!important;appearance:none!important;background:#fff!important;border:1px solid #dbe5e8!important;border-radius:14px!important;padding:20px 54px 20px 70px!important;transition:transform .12s,border-color .12s,background .12s,box-shadow .12s!important;display:block!important;position:relative!important;overflow:hidden!important;box-shadow:0 8px 22px #122b3609!important}.intake-form-card button.return-method-card:before{color:#638700!important;background:#f4f8ea!important;border:1px solid #d6e3bd!important;border-radius:11px!important;place-items:center!important;width:36px!important;height:36px!important;font-size:18px!important;font-weight:900!important;line-height:1!important;display:grid!important;position:absolute!important;top:20px!important;left:18px!important}.intake-form-card button.return-method-card:first-child:before{content:"→"!important}.intake-form-card button.return-method-card:last-child:before{content:"⌂"!important}.intake-form-card button.return-method-card:after{color:#0000!important;content:"✓"!important;background:#fff!important;border:1px solid #d7e1e4!important;border-radius:50%!important;place-items:center!important;width:22px!important;height:22px!important;font-size:12px!important;font-weight:900!important;display:grid!important;position:absolute!important;top:16px!important;right:16px!important}.intake-form-card button.return-method-card:hover{background:#fcfdf9!important;border-color:#b7cd7f!important;transform:translateY(-1px)!important;box-shadow:0 10px 26px #49670012!important}.intake-form-card button.return-method-card.selected{background:linear-gradient(135deg,#f8fbed 0%,#fff 72%)!important;border:2px solid #83ad18!important;box-shadow:0 0 0 4px #83ad1817!important}.intake-form-card button.return-method-card.selected:before{color:#507100!important;background:#eaf4cf!important;border-color:#aeca66!important}.intake-form-card button.return-method-card.selected:after{color:#fff!important;background:#79a900!important;border-color:#79a900!important}.intake-form-card button.return-method-card strong{color:#153542!important;margin:1px 0 0!important;font-size:15px!important;font-weight:900!important;line-height:1.25!important;display:block!important}.intake-form-card button.return-method-card span{color:#73868e!important;max-width:420px!important;margin-top:7px!important;font-size:12px!important;font-weight:500!important;line-height:1.5!important;display:block!important}.intake-form-card .return-method-grid+.request-notes-field{margin-top:20px!important}@media (width<=720px){.dashboard-create-actions{grid-template-columns:1fr!important;width:100%!important;display:grid!important}.dashboard-create-actions .dashboard-intake-button,.dashboard-create-actions .dashboard-return-button{width:100%!important}.intake-form-card .return-method-grid{grid-template-columns:1fr!important}.intake-form-card button.return-method-card{min-height:104px!important}}.custom-workflow-callout{background:linear-gradient(135deg,#f8fbed 0%,#fff 74%);border:1px solid #dce7c3;border-radius:14px;justify-content:space-between;align-items:center;gap:24px;margin-top:24px;padding:20px 22px;display:flex}.custom-workflow-callout>div{min-width:0}.custom-workflow-callout strong{color:#17333f;margin-top:4px;font-size:16px;display:block}.custom-workflow-callout p{color:#6d8088;max-width:760px;margin:7px 0 0;font-size:13px;line-height:1.55}.custom-actions-panel{background:#fff;border:1px solid #dbe5e8;border-radius:20px;margin-top:24px;overflow:hidden;box-shadow:0 12px 34px #122b360d}.custom-actions-owner-note{background:#f8faf3;border:1px solid #dce7c3;border-radius:12px;align-items:flex-start;gap:10px;margin:0 28px 6px;padding:15px 17px;display:flex}.custom-actions-owner-note strong{color:#4d6b00;flex:none;font-size:12px;font-weight:900}.custom-actions-owner-note span{color:#64777f;font-size:12px;line-height:1.5}.custom-action-create{background:#fbfcfc;border:1px solid #e0e7ea;border-radius:15px;margin:20px 28px 0;padding:22px}.custom-action-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:16px;display:grid}.custom-action-mode{border-radius:10px;flex-direction:column;gap:4px;margin-top:15px;padding:13px 15px;display:flex}.custom-action-mode strong{font-size:12px;font-weight:900}.custom-action-mode span{font-size:12px;line-height:1.45}.custom-action-mode.workflow{color:#4d6d00;background:#f6faea;border:1px solid #cfe09c}.custom-action-mode.advisory{color:#61747d;background:#f7f9fa;border:1px solid #dfe7ea}.custom-action-create-submit{justify-content:flex-end;margin-top:16px;display:flex}.custom-actions-list{gap:14px;padding:20px 28px 28px;display:grid}.custom-action-card{background:#fbfcfc;border:1px solid #e0e7ea;border-radius:15px;padding:20px}.custom-action-card.waiting{background:#fcfdf8;border-color:#d8e4b7}.custom-action-card.completed{background:#fff}.custom-action-card.cancelled{opacity:.86;background:#fafafa}.custom-action-card-top{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.custom-action-card-top>div:first-child{min-width:0}.custom-action-card-top strong{color:#17333f;margin-top:7px;font-size:16px;line-height:1.35;display:block}.custom-action-card-top small{color:#8a989e;margin-top:5px;font-size:11px;display:block}.custom-action-badges{flex-wrap:wrap;gap:6px;display:flex}.custom-action-status,.custom-action-type,.custom-action-workflow-badge,.custom-action-priority{letter-spacing:.045em;text-transform:uppercase;border-radius:999px;align-items:center;min-height:25px;padding:0 8px;font-size:9px;font-weight:900;display:inline-flex}.custom-action-status{color:#547400;background:#f2f7e5;border:1px solid #d5e3ac}.custom-action-type{color:#607680;background:#fff;border:1px solid #dde6e9}.custom-action-workflow-badge{color:#476500;background:#eaf4cf;border:1px solid #91b935}.custom-action-priority{color:#8b6212;background:#fff8e9;border:1px solid #eed7a0}.custom-action-details{border-top:1px solid #e5ebed;border-bottom:1px solid #e5ebed;grid-template-columns:repeat(4,minmax(0,1fr));gap:0 18px;margin-top:16px;display:grid}.custom-action-details>div{min-width:0;padding:12px 0}.custom-action-details span,.custom-action-text span,.custom-action-note span,.custom-action-response span{color:#819097;letter-spacing:.05em;text-transform:uppercase;font-size:9px;font-weight:900;display:block}.custom-action-details strong{overflow-wrap:anywhere;color:#27444f;margin-top:4px;font-size:12px;display:block}.custom-action-text,.custom-action-note,.custom-action-response{border-radius:10px;margin-top:13px;padding:13px 14px}.custom-action-text{background:#fff;border:1px solid #e1e8ea}.custom-action-note{background:#f6f8f9;border:1px solid #e6e9ea}.custom-action-response{background:#f7faee;border:1px solid #d8e5b7}.custom-action-text p,.custom-action-note p,.custom-action-response p{color:#435a64;white-space:pre-wrap;margin:5px 0 0;font-size:13px;line-height:1.55}.custom-action-editor{border-top:1px solid #dfe7e9;margin-top:16px;padding-top:16px}.custom-action-waiting-editor{grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:12px;display:grid}.custom-action-editor-actions{justify-content:flex-end;gap:10px;margin-top:15px;display:flex}.secondary-action-button.compact{min-height:36px;padding:0 12px;font-size:10px}@media (width<=900px){.custom-action-details{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=720px){.custom-workflow-callout,.custom-actions-owner-note,.custom-action-card-top,.custom-action-editor-actions{flex-direction:column}.custom-workflow-callout .primary-action-button,.custom-action-editor-actions button{width:100%}.custom-action-grid,.custom-action-details,.custom-action-waiting-editor{grid-template-columns:1fr}.custom-actions-owner-note,.custom-action-create,.custom-actions-list{margin-left:16px;margin-right:16px}.custom-actions-list{padding-left:0;padding-right:0}}.topbar-right{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:12px;display:flex}.staff-session-chip{background:#f8fbf1;border:1px solid #dce6cb;border-radius:13px;align-items:center;gap:12px;min-height:48px;padding:7px 8px 7px 13px;display:flex}.staff-session-chip>div{flex-direction:column;gap:1px;min-width:120px;display:flex}.staff-session-chip span{color:#719600;letter-spacing:.07em;font-size:8px;font-weight:900}.staff-session-chip strong{color:#17333f;font-size:12px;line-height:1.2}.staff-session-chip small{color:#6e8088;font-size:10px;font-weight:700}.staff-session-chip button{color:#425a64;cursor:pointer;background:#fff;border:1px solid #d9e2e5;border-radius:8px;min-height:34px;padding:0 11px;font-size:10px;font-weight:900}.staff-session-chip button:hover{color:#557500;background:#f2f7e7;border-color:#adc66d}.auth-loading-page,.login-page{place-items:center;width:min(1180px,100% - 40px);min-height:calc(100vh - 150px);margin:0 auto;display:grid}.login-card{background:#fff;border:1px solid #dbe5e8;border-radius:20px;width:min(460px,100%);padding:34px;box-shadow:0 20px 58px #112a3514}.login-brand-mark{color:#fff;letter-spacing:.06em;background:#79a900;border-radius:10px;width:fit-content;margin-bottom:20px;padding:9px 12px;font-size:14px;font-weight:950}.login-card h1{color:#0d3040;margin:7px 0 8px;font-size:28px;line-height:1.1}.login-card>p{color:#667b84;margin:0;font-size:13px;line-height:1.55}.login-form{gap:14px;margin-top:24px;display:grid}.login-submit{width:100%;min-height:48px;margin-top:4px}.login-error{color:#9a3d2d;background:#fff5f3;border:1px solid #efc5bd;border-radius:9px;padding:11px 12px;font-size:12px;font-weight:800}.login-role-note{background:#f7faef;border:1px solid #dce8c7;border-radius:10px;gap:4px;margin-top:22px;padding:13px 14px;display:grid}.login-role-note strong{color:#577900;font-size:11px}.login-role-note span{color:#6b7e86;font-size:11px;line-height:1.45}.queue-header-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:12px;display:flex}.queue-filter{background:#f7f9f9;border:1px solid #dfe6e8;border-radius:10px;gap:4px;padding:4px;display:inline-flex}.queue-filter button{color:#6b7d84;cursor:pointer;background:0 0;border:0;border-radius:7px;min-height:32px;padding:0 10px;font-size:10px;font-weight:900}.queue-filter button.active{color:#557800;background:#fff;box-shadow:0 2px 9px #17333f14}.case-owner-cell{flex-direction:column;gap:2px;display:flex}.unassigned-pill{color:#76878e;border:1px dashed #ccd7db;border-radius:7px;width:fit-content;padding:5px 8px;font-size:10px;font-weight:800;display:inline-flex}.case-owner-card{background:linear-gradient(135deg,#fbfdf6 0%,#fff 70%);border:1px solid #dce7c6;border-radius:14px;grid-template-columns:minmax(260px,1fr) minmax(420px,auto);align-items:center;gap:20px;margin-top:16px;padding:16px 18px;display:grid}.case-owner-summary{min-width:0}.case-owner-summary>strong{color:#163642;margin-top:4px;font-size:16px;display:block}.case-owner-summary p{color:#708188;margin:5px 0 0;font-size:11px;line-height:1.45}.case-owner-controls{flex-wrap:wrap;justify-content:flex-end;align-items:flex-end;gap:8px;display:flex}.case-owner-controls label{gap:5px;min-width:260px;display:grid}.case-owner-controls label>span{color:#77898f;letter-spacing:.05em;text-transform:uppercase;font-size:9px;font-weight:900}.case-owner-controls select{color:#17333f;background:#fff;border:1px solid #ccdadd;border-radius:9px;min-height:40px;padding:0 34px 0 11px;font-size:12px;font-weight:700}.case-owner-controls .primary-action-button,.case-owner-controls .secondary-action-button{white-space:nowrap;min-height:40px}.assignment-error{color:#9b4332;background:#fff4f1;border:1px solid #efc8c0;border-radius:8px;grid-column:1/-1;padding:9px 11px;font-size:11px;font-weight:800}.role-permission-notice{background:#fff9eb;border:1px solid #eed69f;border-radius:10px;gap:4px;margin-top:18px;padding:14px 15px;display:grid}.role-permission-notice strong{color:#8c6100;font-size:12px}.role-permission-notice span{color:#7a6a45;font-size:11px;line-height:1.45}@media (width<=980px){.topbar-right{justify-content:space-between;width:100%}.case-owner-card{grid-template-columns:1fr}.case-owner-controls{justify-content:flex-start}}@media (width<=720px){.auth-loading-page,.login-page{width:min(100% - 24px,1180px)}.login-card{padding:24px 20px}.staff-session-chip{justify-content:space-between;width:100%}.queue-header-actions,.queue-filter{width:100%}.queue-filter button{flex:1}.case-owner-controls,.case-owner-controls label,.case-owner-controls .primary-action-button,.case-owner-controls .secondary-action-button{width:100%}}.dashboard-v2-panel{overflow:visible}.dashboard-v2-header{border-bottom:1px solid #e2e9eb;justify-content:space-between;align-items:flex-start;gap:20px;padding:22px 26px 16px;display:flex}.dashboard-v2-header h2{margin:3px 0 0}.dashboard-scope-row{background:#fbfcfc;border-bottom:1px solid #e5ebed;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;padding:14px 26px;display:flex}.queue-filter,.lifecycle-filter{background:#f4f7f7;border:1px solid #dce5e8;border-radius:10px;align-items:center;gap:3px;padding:3px;display:inline-flex}.queue-filter button,.lifecycle-filter button{color:#5c727c;cursor:pointer;background:0 0;border:0;border-radius:7px;align-items:center;gap:6px;min-height:34px;padding:0 11px;font-size:10px;font-weight:900;display:inline-flex}.queue-filter button span,.lifecycle-filter button span{color:#60747d;background:#e8edef;border-radius:999px;place-items:center;min-width:18px;height:18px;padding:0 5px;font-size:9px;display:inline-grid}.queue-filter button.active,.lifecycle-filter button.active{color:#567900;background:#fff;box-shadow:0 2px 7px #122b3614}.queue-filter button.active span,.lifecycle-filter button.active span{color:#4e7000;background:#edf5d9}.dashboard-search-row{grid-template-columns:minmax(0,1fr) 220px;gap:14px;padding:20px 26px 12px;display:grid}.dashboard-search-field,.dashboard-sort-field,.dashboard-filter-grid label,.dashboard-pagination label{flex-direction:column;gap:6px;display:flex}.dashboard-search-field>span,.dashboard-sort-field>span,.dashboard-filter-grid label>span,.dashboard-pagination label>span{color:#6c7f87;letter-spacing:.04em;text-transform:uppercase;font-size:9px;font-weight:900}.dashboard-search-input-wrap{position:relative}.dashboard-search-input-wrap input,.dashboard-sort-field select,.dashboard-filter-grid select,.dashboard-filter-grid input,.dashboard-pagination select{color:#183640;width:100%;min-height:42px;font:inherit;background:#fff;border:1px solid #d4dfe2;border-radius:9px;outline:none;font-size:12px}.dashboard-search-input-wrap input{padding:0 40px 0 39px}.dashboard-search-input-wrap input:focus,.dashboard-sort-field select:focus,.dashboard-filter-grid select:focus,.dashboard-filter-grid input:focus,.dashboard-pagination select:focus{border-color:#94b94c;box-shadow:0 0 0 3px #79a90014}.dashboard-search-icon{color:#738890;pointer-events:none;font-size:18px;position:absolute;top:50%;left:14px;transform:translateY(-50%)}.dashboard-search-clear{color:#5c717a;cursor:pointer;background:#eef2f3;border:0;border-radius:7px;place-items:center;width:28px;height:28px;font-size:18px;display:grid;position:absolute;top:50%;right:8px;transform:translateY(-50%)}.dashboard-sort-field select,.dashboard-filter-grid select,.dashboard-filter-grid input{padding:0 11px}.dashboard-filter-grid{grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;padding:4px 26px 12px;display:grid}.dashboard-filter-grid select:disabled{color:#9ba8ad;cursor:not-allowed;background:#f3f5f5}.dashboard-filter-footer{border-bottom:1px solid #e5ebed;justify-content:space-between;align-items:center;gap:16px;min-height:48px;padding:4px 26px 14px;display:flex}.dashboard-filter-hint{color:#8a999f;font-size:10px}.dashboard-reset-filters{color:#526971;cursor:pointer;background:#fff;border:1px solid #d8e0e3;border-radius:8px;min-height:32px;padding:0 12px;font-size:10px;font-weight:900}.dashboard-reset-filters:hover{color:#527200;border-color:#a8bd79}.dashboard-v2-table .dashboard-case-meta{flex-wrap:wrap;align-items:center;gap:5px 7px;margin-top:5px;display:flex}.dashboard-v2-table .dashboard-case-meta .secondary-text{margin:0;font-size:9px;display:inline}.dashboard-v2-table td{vertical-align:top}.dashboard-v2-table .next-action .secondary-text{margin-top:5px}.dashboard-pagination{background:#fbfcfc;border-top:1px solid #e4eaec;border-radius:0 0 20px 20px;justify-content:space-between;align-items:flex-end;gap:16px;padding:16px 26px 20px;display:flex}.dashboard-pagination label{width:100px}.dashboard-pagination select{min-height:34px;padding:0 9px}.dashboard-page-controls{color:#667a82;align-items:center;gap:12px;font-size:10px;display:flex}.dashboard-page-controls button{color:#39525c;cursor:pointer;background:#fff;border:1px solid #d5dfe2;border-radius:8px;min-height:34px;padding:0 12px;font-size:10px;font-weight:900}.dashboard-page-controls button:hover:not(:disabled){color:#4f7000;border-color:#9ab95b}.dashboard-page-controls button:disabled{opacity:.45;cursor:not-allowed}@media (width<=1180px){.dashboard-filter-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (width<=800px){.dashboard-v2-header,.dashboard-scope-row,.dashboard-pagination{flex-direction:column;align-items:stretch}.dashboard-search-row{grid-template-columns:1fr}.dashboard-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.queue-filter,.lifecycle-filter{grid-template-columns:repeat(3,1fr);width:100%;display:grid}.queue-filter button,.lifecycle-filter button{justify-content:center}.dashboard-page-controls{justify-content:space-between}}@media (width<=520px){.dashboard-filter-grid{grid-template-columns:1fr}.dashboard-page-controls{flex-wrap:wrap}}.admin-users-nav-button{color:#415a63;cursor:pointer;background:#fff;border:1px solid #d7e1e4;border-radius:9px;min-height:36px;padding:0 13px;font-size:10px;font-weight:900}.admin-users-nav-button:hover,.admin-users-nav-button.active{color:#4f7000;background:#f5f9e9;border-color:#9dbb61}.admin-users-page{width:min(1380px,100% - 48px);margin:24px auto 48px}.admin-users-heading{justify-content:space-between;align-items:flex-start;gap:20px;padding:8px 2px 20px;display:flex}.admin-users-heading h1{color:#0b3140;margin:3px 0 6px;font-size:clamp(32px,4vw,48px);line-height:1}.admin-users-heading p{color:#6d8189;margin:0;font-size:13px}.admin-users-stats{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:18px;display:grid}.admin-users-stats article{background:#fff;border:1px solid #dce5e8;border-radius:14px;padding:17px 18px;box-shadow:0 8px 24px #122b3609}.admin-users-stats span,.admin-users-stats small{display:block}.admin-users-stats span{color:#6d8087;font-size:10px;font-weight:900}.admin-users-stats strong{color:#0c3442;margin:4px 0 2px;font-size:27px;display:block}.admin-users-stats small{color:#8a989e;font-size:10px}.admin-users-message{border-radius:10px;flex-direction:column;gap:3px;margin-bottom:16px;padding:14px 46px 14px 16px;font-size:11px;display:flex;position:relative}.admin-users-message strong{font-size:11px}.admin-users-message.success{color:#466300;background:#f5f9ea;border:1px solid #cfe2a2}.admin-users-message.error{color:#8c321d;background:#fff5f2;border:1px solid #efc8bd}.admin-users-message button{width:28px;height:28px;color:inherit;cursor:pointer;background:#ffffffb3;border:0;border-radius:7px;font-size:17px;position:absolute;top:50%;right:10px;transform:translateY(-50%)}.admin-users-layout{grid-template-columns:minmax(0,1fr) 360px;align-items:start;gap:18px;display:grid}.admin-users-main-column{gap:18px;display:grid}.admin-users-panel,.admin-create-panel{background:#fff;border:1px solid #dce5e8;border-radius:18px;overflow:hidden;box-shadow:0 10px 28px #122b360b}.admin-staff-list{gap:12px;padding:18px 22px 24px;display:grid}.admin-staff-card{background:#fbfcfc;border:1px solid #dfe7e9;border-radius:13px;padding:17px}.admin-staff-card.inactive{opacity:.78;background:#f6f7f7}.admin-staff-card-top{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.admin-staff-identity{align-items:center;gap:12px;min-width:0;display:flex}.admin-staff-avatar{color:#4e7000;background:#eaf3d2;border-radius:12px;flex:none;place-items:center;width:42px;height:42px;font-size:13px;font-weight:900;display:grid}.admin-staff-identity>div:last-child{min-width:0}.admin-staff-name-row{flex-wrap:wrap;align-items:center;gap:7px;display:flex}.admin-staff-name-row strong{color:#163641;font-size:14px}.admin-staff-identity>div:last-child>span{color:#7b8c93;overflow-wrap:anywhere;margin-top:3px;font-size:10px;display:block}.admin-self-badge,.admin-role-badge,.admin-status{letter-spacing:.025em;white-space:nowrap;border-radius:999px;align-items:center;min-height:22px;padding:0 8px;font-size:8px;font-weight:900;display:inline-flex}.admin-self-badge{color:#4e7000;background:#eaf3d2}.admin-staff-statuses{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:6px;display:flex}.admin-role-badge{color:#5b717a;background:#fff;border:1px solid #d9e2e5}.admin-status.active{color:#4c6f00;background:#eaf4d3}.admin-status.inactive{color:#6f7d83;background:#eceff0}.admin-staff-actions{border-top:1px solid #e4eaec;flex-wrap:wrap;align-items:center;gap:8px;margin-top:14px;padding-top:12px;display:flex}.admin-staff-actions button{color:#3f5963;cursor:pointer;background:#fff;border:1px solid #d5e0e3;border-radius:8px;min-height:33px;padding:0 11px;font-size:9px;font-weight:900}.admin-staff-actions button:hover:not(:disabled){color:#4f7000;border-color:#9ab75d}.admin-staff-actions .admin-deactivate-button{color:#9a3c24;border-color:#edc7bb;margin-left:auto}.admin-staff-actions .admin-activate-button{color:#517300;border-color:#c8dca0;margin-left:auto}.admin-staff-actions button:disabled{opacity:.45;cursor:not-allowed}.admin-edit-grid{border-top:1px solid #e4eaec;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:15px;padding-top:14px;display:grid}.admin-edit-note{color:#66804b;background:#f7faef;border:1px solid #d9e5bd;border-radius:8px;grid-column:1/-1;padding:10px 12px;font-size:10px}.admin-edit-actions{grid-column:1/-1;justify-content:flex-end;gap:8px;display:flex}.admin-password-reset{border-top:1px solid #e4eaec;margin-top:15px;padding-top:14px}.admin-password-reset-heading{flex-direction:column;gap:3px;display:flex}.admin-password-reset-heading strong{color:#1a3a45;font-size:12px}.admin-password-reset-heading span{color:#7a8b92;font-size:10px}.admin-password-row,.admin-create-password-row{grid-template-columns:minmax(0,1fr) auto;gap:8px;margin-top:10px;display:grid}.admin-password-row input,.admin-create-password-row input{color:#183640;min-height:40px;font:inherit;background:#fff;border:1px solid #d4dfe2;border-radius:8px;padding:0 11px;font-size:11px}.admin-password-row>button,.admin-create-password-row>button{color:#527300;cursor:pointer;background:#f5f9e9;border:1px solid #bfd48d;border-radius:8px;min-height:40px;padding:0 11px;font-size:9px;font-weight:900}.admin-password-reset .admin-edit-actions{margin-top:10px}.admin-create-panel{padding:22px;position:sticky;top:92px}.admin-create-panel h2{color:#163641;margin:3px 0 6px;font-size:21px}.admin-create-panel>div>p{color:#73868e;margin:0 0 18px;font-size:11px;line-height:1.5}.admin-create-panel form{gap:12px;display:grid}.admin-create-security-note{background:#f8faef;border:1px solid #d9e5bd;border-radius:9px;flex-direction:column;gap:4px;padding:12px;display:flex}.admin-create-security-note strong{color:#527200;font-size:10px}.admin-create-security-note span{color:#73816b;font-size:10px;line-height:1.45}.admin-create-submit{width:100%;margin-top:2px}.admin-events-list{padding:8px 22px 18px}.admin-events-list article{border-bottom:1px solid #e7ecee;justify-content:space-between;align-items:flex-start;gap:18px;padding:12px 0;display:flex}.admin-events-list article:last-child{border-bottom:0}.admin-events-list article>div{flex-direction:column;gap:3px;display:flex}.admin-events-list strong{color:#183844;font-size:11px}.admin-events-list span,.admin-events-list time{color:#819097;font-size:9px}@media (width<=1050px){.admin-users-layout{grid-template-columns:1fr}.admin-create-panel{position:static}}@media (width<=760px){.admin-users-page{width:min(100% - 24px,1380px)}.admin-users-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.admin-staff-card-top{flex-direction:column}.admin-staff-statuses{justify-content:flex-start}.admin-edit-grid{grid-template-columns:1fr}}@media (width<=480px){.admin-users-stats,.admin-password-row,.admin-create-password-row{grid-template-columns:1fr}.admin-staff-actions .admin-deactivate-button,.admin-staff-actions .admin-activate-button{margin-left:0}}.email-composer{background:#f9fbfb;border:1px solid #dfe8ea;border-radius:14px;gap:16px;margin:0 28px 8px;padding:20px;display:grid}.email-composer-heading{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.email-composer-heading>div{flex-direction:column;gap:4px;display:flex}.email-composer-heading h3{color:#17333f;margin:0;font-size:18px}.email-composer-case{color:#617d0a;letter-spacing:.04em;background:#eef4df;border-radius:8px;padding:6px 9px;font-size:10px;font-weight:900}.email-composer-grid{grid-template-columns:minmax(220px,.8fr) minmax(280px,1.2fr);gap:14px;display:grid}.email-composer-body textarea{resize:vertical;min-height:180px}.email-composer-actions{justify-content:space-between;align-items:center;gap:18px;display:flex}.email-composer-actions>span{color:#7a8d94;font-size:10px;line-height:1.45}.communication-history-heading{color:#17333f;letter-spacing:.03em;text-transform:uppercase;padding:18px 28px 0;font-size:12px;font-weight:900}@media (width<=760px){.email-composer{margin-inline:16px;padding:16px}.email-composer-grid{grid-template-columns:1fr}.email-composer-heading,.email-composer-actions{flex-direction:column;align-items:stretch}.email-composer-actions .primary-action-button{width:100%}}.customer-status-link-card{gap:16px;display:grid}.customer-status-link-badge{letter-spacing:.04em;border-radius:8px;padding:7px 10px;font-size:9px;font-weight:900}.customer-status-link-badge.active{color:#5f7b05;background:#eef6db}.customer-status-link-badge.inactive{color:#7a898f;background:#f2f4f5}.customer-status-link-row{grid-template-columns:minmax(0,1fr) auto;gap:10px;display:grid}.customer-status-link-row input{color:#334d57;width:100%;min-width:0;font:inherit;background:#f8fafb;border:1px solid #dbe5e8;border-radius:9px;padding:12px 13px;font-size:11px}.customer-status-link-meta{color:#819197;flex-wrap:wrap;gap:8px 18px;font-size:9px;display:flex}.customer-status-link-actions,.customer-status-link-empty{justify-content:flex-end;align-items:center;gap:10px;display:flex}.customer-status-link-empty{color:#73868d;border:1px dashed #d8e1e3;border-radius:10px;justify-content:space-between;padding:14px;font-size:10px}.customer-status-danger-button{color:#a04a4a;cursor:pointer;background:#fff;border:1px solid #e6caca;border-radius:8px;min-height:38px;padding:0 14px;font-size:10px;font-weight:900}.customer-status-danger-button:hover:not(:disabled){background:#fff6f6}.customer-status-danger-button:disabled{opacity:.55;cursor:default}.customer-status-page{color:#17333f;background:radial-gradient(circle at 0 0,#80b00014,#0000 38%),#f3f7f8;min-height:100vh;padding:54px 20px}.customer-status-shell{gap:18px;width:min(760px,100%);margin:0 auto;display:grid}.customer-status-header,.customer-status-main-card,.customer-status-card,.customer-status-privacy-note{background:#fff;border:1px solid #dce6e8;border-radius:18px;box-shadow:0 14px 40px #223a420f}.customer-status-header{justify-content:space-between;align-items:center;gap:20px;padding:24px 28px;display:flex}.customer-status-brand{color:#6f8d00;letter-spacing:.08em;margin-bottom:6px;font-size:11px;font-weight:900;display:block}.customer-status-header h1,.customer-status-card h1{color:#102f3a;margin:0;font-size:clamp(26px,4vw,36px);line-height:1.08}.customer-status-case-number{color:#607d07;white-space:nowrap;background:#eef5dd;border-radius:10px;padding:9px 12px;font-size:11px;font-weight:900}.customer-status-main-card{overflow:hidden}.customer-status-type-row{background:#fbfcfc;border-bottom:1px solid #e6ecee;justify-content:space-between;align-items:center;gap:14px;padding:16px 26px;display:flex}.customer-status-type-row>span{color:#6d880a;letter-spacing:.07em;font-size:10px;font-weight:900}.customer-status-type-row small{color:#819096;font-size:10px}.customer-status-current{padding:34px 28px 24px}.customer-status-current>span{color:#839198;letter-spacing:.06em;font-size:10px;font-weight:900}.customer-status-current h2{color:#163742;margin:8px 0 10px;font-size:clamp(25px,4vw,34px)}.customer-status-current p{color:#647981;max-width:620px;margin:0;font-size:14px;line-height:1.6}.customer-status-progress{padding:0 28px 28px}.customer-status-progress-track{background:#edf1f2;border-radius:999px;height:9px;overflow:hidden}.customer-status-progress-value{border-radius:inherit;background:linear-gradient(90deg,#7ea900,#9bc000);height:100%;transition:width .25s}.customer-status-footer-grid{background:#fbfcfc;border-top:1px solid #e6ecee;grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.customer-status-footer-grid>div{gap:5px;padding:18px 26px;display:grid}.customer-status-footer-grid>div+div{border-left:1px solid #e6ecee}.customer-status-footer-grid span{color:#8a989e;letter-spacing:.05em;font-size:9px;font-weight:800}.customer-status-footer-grid strong{color:#27454f;font-size:12px}.customer-status-privacy-note,.customer-status-card{padding:22px 26px}.customer-status-privacy-note strong{color:#35515b;font-size:11px}.customer-status-privacy-note p,.customer-status-card p{color:#7a8b91;margin:6px 0 0;font-size:11px;line-height:1.55}.customer-status-card{width:min(680px,100%);margin:10vh auto 0}.customer-status-card small{color:#8a979c;margin-top:12px;font-size:10px;line-height:1.5;display:block}@media (width<=680px){.customer-status-page{padding:24px 12px}.customer-status-header,.customer-status-type-row,.customer-status-link-empty,.customer-status-link-actions{flex-direction:column;align-items:stretch}.customer-status-link-row,.customer-status-footer-grid{grid-template-columns:1fr}.customer-status-footer-grid>div+div{border-top:1px solid #e6ecee;border-left:0}.customer-status-case-number{width:fit-content}}.admin-ops-panel{margin-top:18px}.admin-ops-header{align-items:flex-start;gap:16px}.admin-ops-header p{color:#6b7f86;margin:6px 0 0;font-size:14px}.admin-ops-grid{grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-top:16px;display:grid}.admin-ops-card{background:#f8faf9;border:1px solid #dce5e7;border-radius:12px;flex-direction:column;gap:5px;min-height:108px;padding:16px;display:flex}.admin-ops-card span{color:#6c7d83;text-transform:uppercase;letter-spacing:.04em;font-size:12px;font-weight:700}.admin-ops-card strong{color:#18343e;font-size:20px}.admin-ops-card small{color:#708188;line-height:1.35}.admin-ops-card.ok{background:#f7faed;border-color:#d8e6a8}.admin-ops-card.warning{background:#fffaf0;border-color:#ead8a8}.admin-ops-card.error{background:#fff6f4;border-color:#ebc3bd}.admin-recovery-note{background:#f8faf9;border:1px solid #dce5e7;border-radius:10px;flex-direction:column;gap:5px;margin-top:14px;padding:14px 16px;display:flex}.admin-recovery-note span{color:#667b83;line-height:1.45}.admin-ops-errors{gap:8px;margin-top:18px;display:grid}.admin-ops-errors>strong{margin-bottom:2px}.admin-ops-errors article{border-top:1px solid #e5ebed;justify-content:space-between;gap:16px;padding:11px 0;display:flex}.admin-ops-errors article div{flex-direction:column;gap:3px;min-width:0;display:flex}.admin-ops-errors article span{color:#6c7f86;word-break:break-word;font-size:12px}.admin-ops-errors time{color:#7c8d93;white-space:nowrap;font-size:12px}@media (width<=700px){.admin-ops-header,.admin-ops-errors article{flex-direction:column}}.customer-public-shell{color:#17333f;min-height:100vh;font-size:18px;line-height:1.55}.customer-public-header{background:#fff;border-bottom:1px solid #dbe5e8;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px 24px;padding:22px max(20px,50% - 520px);display:flex}.customer-public-header strong{color:#365600;font-size:22px;font-weight:900}.customer-public-header span{color:#425963;font-size:17px}.customer-public-shell .intake-page{width:min(1040px,100% - 32px)}.customer-public-shell .intake-heading h1{font-size:clamp(30px,5vw,44px);line-height:1.2}.customer-public-shell .section-kicker,.customer-public-shell .intake-submit-bar span{color:#466300;font-size:15px}.customer-public-shell .intake-heading p,.customer-public-shell .intake-success-card p{color:#425963;font-size:18px}.customer-public-shell .intake-heading .intake-required-note{margin-top:12px;font-size:16px}.customer-public-shell .intake-section-heading h2{font-size:23px;line-height:1.35}.customer-public-shell .intake-section-heading>span{color:#466300;width:36px;height:36px}.customer-public-shell .intake-section-heading p,.customer-public-shell .form-field .field-help,.customer-public-shell .upload-field span,.customer-public-shell .upload-field small,.customer-public-shell .intake-file-limits{color:#425963;font-size:16px;line-height:1.55}.customer-public-shell .intake-grid{gap:20px}.customer-public-shell .form-field,.customer-public-shell .upload-field{min-width:0}.customer-public-shell .form-field>span,.customer-public-shell .upload-field strong{color:#17333f;font-size:18px;line-height:1.45}.customer-public-shell .form-field input,.customer-public-shell .form-field select,.customer-public-shell .form-field textarea{width:100%;min-width:0;min-height:54px;padding:12px 14px;font-size:18px;line-height:1.5}.customer-public-shell .intake-form-card input:invalid{border-color:#cfdde1}.customer-public-shell .intake-form-card input:user-invalid{border-color:#ad4822}.customer-public-shell .form-field+.form-field{margin-top:16px}.customer-public-shell .intake-grid>.form-field{margin-top:0}.customer-public-shell .form-field input::placeholder,.customer-public-shell .form-field textarea::placeholder{color:#5e7179;opacity:1}.customer-public-shell .intake-check{color:#334e59;cursor:pointer;gap:12px;min-height:54px;font-size:17px;line-height:1.6}.customer-public-shell .intake-check input{accent-color:#466300;flex:none;width:24px;height:24px;margin-top:2px}.customer-public-shell .upload-field input{width:100%;font-size:16px}.customer-public-shell .upload-field input::file-selector-button{color:#253e17;min-height:44px;font:inherit;cursor:pointer;background:#fff;border:1px solid #879b65;border-radius:8px;margin:0 8px 8px 0;padding:8px 12px}.customer-public-shell .primary-action-button,.customer-public-shell .back-button{white-space:normal;min-height:48px;padding:12px 18px;font-size:17px;line-height:1.45}.customer-public-shell .primary-action-button,.customer-status-page .customer-status-refresh-button{color:#fff;background:#466300}.customer-public-shell .primary-action-button:disabled{cursor:wait}.customer-public-shell .intake-submit-bar strong{font-size:17px;line-height:1.5}.customer-public-shell .intake-error,.customer-public-shell .intake-error strong,.customer-public-shell .intake-error span,.customer-public-shell .intake-progress{overflow-wrap:anywhere;font-size:17px;line-height:1.6}.customer-public-shell :is(input,select,textarea,button):focus-visible,.customer-status-page button:focus-visible,.customer-public-shell .intake-error:focus{outline-offset:3px;outline:3px solid #355c00}.customer-public-shell .intake-success-card{margin:30px auto;padding:clamp(20px,5vw,42px)}.customer-public-shell .intake-success-card h1{overflow-wrap:anywhere;font-size:clamp(25px,6vw,40px)}.customer-public-shell .intake-form-card button.return-method-card strong{font-size:18px!important;line-height:1.4!important}.customer-public-shell .intake-form-card button.return-method-card span{color:#425963!important;font-size:16px!important}.customer-status-page{font-size:18px;line-height:1.6}.customer-status-page .customer-status-shell{width:min(840px,100%)}.customer-status-page .customer-status-brand,.customer-status-page .customer-status-type-row>span{color:#466300;font-size:15px}.customer-status-page .customer-status-case-number{color:#466300;white-space:normal;overflow-wrap:anywhere;max-width:100%;font-size:16px}.customer-status-page .customer-status-type-row small,.customer-status-page .customer-status-current>span,.customer-status-page .customer-status-footer-grid span,.customer-status-page .customer-status-card small{color:#425963;font-size:15px}.customer-status-page .customer-status-current p,.customer-status-page .customer-status-card p{color:#425963;font-size:18px}.customer-status-page .customer-status-footer-grid strong{overflow-wrap:anywhere;font-size:17px}.customer-status-page .customer-status-privacy-note strong{font-size:17px}.customer-status-page .customer-status-privacy-note p,.customer-status-page .customer-status-progress-note,.customer-status-page .customer-status-actions p{color:#425963;font-size:16px;line-height:1.6}.customer-status-page .customer-status-progress-note{margin:12px 0 0}.customer-status-page .customer-status-actions{flex-wrap:wrap;align-items:center;gap:12px 20px;display:flex}.customer-status-page .customer-status-actions p{flex:250px;margin:0}.customer-status-page .customer-status-refresh-button{cursor:pointer;border:0;border-radius:10px;min-height:48px;padding:12px 18px;font-size:17px;font-weight:800;line-height:1.45}.customer-status-page .customer-status-error-card .customer-status-refresh-button{margin-top:20px}@media (width<=760px){.customer-public-shell .intake-grid.two-cols,.customer-public-shell .intake-grid.three-cols,.customer-public-shell .intake-upload-grid{grid-template-columns:minmax(0,1fr)}.customer-public-shell .intake-grid .wide{grid-column:span 1}.customer-public-shell .intake-submit-bar{flex-direction:column;align-items:stretch}.customer-public-shell .intake-submit-bar .primary-action-button{width:100%}}@media (width<=480px){.customer-public-shell .intake-page{width:calc(100% - 24px);padding-top:18px}.customer-public-shell .intake-form-card{padding:18px 14px}.customer-public-shell .intake-section-heading{gap:10px}.customer-public-shell .intake-form-card button.return-method-card{padding:18px 44px 18px 56px!important}.customer-public-shell .intake-form-card button.return-method-card:before{width:30px!important;height:30px!important;left:12px!important}.customer-status-page .customer-status-header,.customer-status-page .customer-status-card,.customer-status-page .customer-status-privacy-note,.customer-status-page .customer-status-type-row,.customer-status-page .customer-status-footer-grid>div{padding:20px 18px}.customer-status-page .customer-status-current{padding:26px 18px 22px}.customer-status-page .customer-status-progress{padding:0 18px 22px}.customer-status-page .customer-status-actions{flex-direction:column;align-items:stretch}.customer-status-page .customer-status-actions p{flex:auto}}@media (prefers-reduced-motion:reduce){.customer-status-page .customer-status-progress-value{transition:none}.customer-public-shell .intake-form-card button.return-method-card{transition:none!important}}.app-shell :is(.dashboard,.case-page,.admin-users-page,.login-page){line-height:1.5}.app-shell :is(.dashboard,.case-page,.admin-users-page,.login-page,.topbar) button{white-space:normal;min-height:44px;font-size:14px;line-height:1.4}.app-shell :is(.dashboard,.case-page,.admin-users-page,.login-page) :is(input:not([type=checkbox]):not([type=radio]):not([type=file]),select,textarea){min-width:0;max-width:100%;min-height:48px;padding-top:11px;padding-bottom:11px;font-size:16px;line-height:1.45}.app-shell :is(.dashboard,.case-page,.admin-users-page,.login-page) :is(.form-field>span,label>span,.section-kicker){color:#425963;font-size:14px;line-height:1.45}.app-shell :is(.dashboard,.case-page,.admin-users-page) :is(.secondary-text,.stat-card small,.hero-meta,.info-row,.summary-item>span,.timeline-item p,.dashboard-footer,.case-owner-summary p){font-size:14px;line-height:1.55}.app-shell :is(.case-page,.admin-users-page) :is(.info-row strong,.summary-item strong,.case-owner-summary>strong){overflow-wrap:anywhere;font-size:16px}.app-shell :is(.dashboard,.case-page,.admin-users-page) :is(h1,h2,h3,p,.state-message,.hero-meta,.staff-session-chip strong,.custom-action-title){overflow-wrap:anywhere}.app-shell :is(button,input,select,textarea,a,[tabindex="0"]):focus-visible{outline-offset:3px;outline:3px solid #466300}.app-shell .dashboard .clickable-row:focus-visible{background:#f2f7e8;outline:none;box-shadow:inset 4px 0 #466300}.app-shell .dashboard .cases-table th{color:#425963;font-size:13px;line-height:1.45}.app-shell .dashboard .cases-table td,.app-shell .dashboard .cases-table .case-number{font-size:15px;line-height:1.5}.app-shell .dashboard .table-wrap{overscroll-behavior-x:contain;max-width:100%;overflow-x:auto}.app-shell .dashboard .table-wrap:focus-visible{outline-offset:-3px}.app-shell .dashboard .dashboard-search-clear{width:44px;min-height:44px;font-size:22px}.app-shell .dashboard .dashboard-search-input-wrap input{padding-right:54px}.app-shell .case-page .case-tab{white-space:nowrap;flex:none;min-height:48px}.app-shell .case-page .case-tabs{overscroll-behavior-x:contain;padding-top:6px;padding-bottom:4px}.app-shell .case-page :is(.case-main-column,.case-side-column,.case-hero>div,.detail-card,.case-owner-summary,.parts-form-heading),.app-shell .admin-users-page :is(.admin-users-main,.admin-users-sidebar){min-width:0}.app-shell .topbar-right,.app-shell .staff-session-chip{min-width:0;max-width:100%}.app-shell .staff-session-chip>div{overflow-wrap:anywhere;min-width:0}.app-shell .staff-session-chip :is(span,small){color:#425963;font-size:12px}.app-shell .staff-session-chip button{flex-shrink:0}.app-shell .dashboard .staff-table-scroll-hint,.app-shell .case-page .staff-tabs-scroll-hint{color:#425963;margin:0;font-size:14px;line-height:1.5;display:none}@media (width<=1180px){.app-shell .dashboard .staff-table-scroll-hint{background:#f8fafb;border-top:1px solid #dfe8e6;padding:12px 20px;display:block}.app-shell .case-page .staff-tabs-scroll-hint{margin-top:20px;display:block}.app-shell .case-page .case-tabs{margin-top:6px}}@media (width<=800px){.app-shell .topbar{flex-direction:column;align-items:flex-start;gap:16px}.app-shell .topbar-right{justify-content:flex-start;width:100%}.app-shell .dashboard .page-heading{flex-direction:column}.app-shell .dashboard .stats-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.app-shell .dashboard .stat-card{min-height:150px;padding:16px}.app-shell .dashboard .stat-card strong{font-size:34px}.app-shell .dashboard .dashboard-create-actions{width:100%}.app-shell .dashboard .dashboard-create-actions button{flex:180px}.app-shell .dashboard :is(.queue-filter,.lifecycle-filter){flex-wrap:wrap;display:flex}.app-shell .dashboard :is(.queue-filter,.lifecycle-filter) button{flex:110px}}@media (width<=520px){.app-shell .topbar{padding:18px 14px}.app-shell :is(.dashboard,.case-page,.admin-users-page){width:calc(100% - 24px)}.app-shell .case-page h1{font-size:clamp(26px,7vw,38px);line-height:1.2}.app-shell .dashboard .dashboard-create-actions{flex-direction:column}.app-shell .dashboard .dashboard-create-actions button{flex:auto;width:100%}.app-shell .case-page :is(.parts-submit-row,.resolution-confirm-actions,.service-inline-confirm,.customer-status-link-actions,.customer-status-link-empty,.financial-decision-buttons){flex-direction:column;align-items:stretch}.app-shell .case-page .customer-status-link-row{grid-template-columns:minmax(0,1fr)}.app-shell :is(.case-page,.admin-users-page) .panel-header{padding-left:16px;padding-right:16px}.app-shell .dashboard .dashboard-page-controls{gap:10px}}.customer-public-brand{color:inherit;flex-direction:column;gap:2px;text-decoration:none;display:inline-flex}.public-start-page{color:#162019;background:radial-gradient(circle at 100% 0,#1a6f3f1a,#0000 34%),#f5f7f4;min-height:100vh;padding:48px 24px 32px}.public-start-hero,.public-start-actions,.public-start-status-note,.public-start-footer{width:min(1120px,100%);margin-left:auto;margin-right:auto}.public-start-hero{text-align:center;padding:30px 20px 36px}.public-start-brand{letter-spacing:.08em;color:#185c37;margin-bottom:18px;font-size:clamp(18px,2vw,24px);font-weight:900;display:inline-block}.public-start-kicker,.public-start-card-kicker{letter-spacing:.12em;color:#53705e;font-size:13px;font-weight:900;display:block}.public-start-hero h1{letter-spacing:-.035em;max-width:800px;margin:12px auto 14px;font-size:clamp(34px,5vw,58px);line-height:1.05}.public-start-hero p{color:#4c5c51;max-width:760px;margin:0 auto;font-size:clamp(18px,2vw,21px);line-height:1.65}.public-start-actions{grid-template-columns:repeat(2,minmax(0,1fr));gap:22px;display:grid}.public-start-card{min-height:330px;color:inherit;background:#fff;border:1px solid #d9e3dc;border-radius:24px;grid-template-columns:auto minmax(0,1fr);gap:20px;padding:32px;text-decoration:none;transition:transform .16s,border-color .16s,box-shadow .16s;display:grid;position:relative;box-shadow:0 18px 50px #18322214}.public-start-card:hover,.public-start-card:focus-visible{border-color:#4f8b68;outline:none;transform:translateY(-3px);box-shadow:0 22px 56px #18462a21}.public-start-card-number{color:#185c37;background:#eaf4ed;border-radius:16px;place-items:center;width:52px;height:52px;font-size:16px;font-weight:900;display:grid}.public-start-card h2{margin:9px 0 12px;font-size:clamp(28px,3vw,38px);line-height:1.1}.public-start-card p{color:#526158;margin:0 0 28px;font-size:18px;line-height:1.65}.public-start-card strong{letter-spacing:.04em;color:#185c37;margin-top:auto;font-size:15px;display:inline-block}.public-start-card>div{flex-direction:column;min-width:0;display:flex}.public-start-status-note{background:#edf3ef;border:1px solid #dce5df;border-radius:20px;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:20px;margin-top:24px;padding:26px 30px;display:grid}.public-start-status-icon{color:#fff;background:#185c37;border-radius:50%;place-items:center;width:52px;height:52px;font-size:23px;font-weight:900;display:grid}.public-start-status-note h2{margin:0 0 5px;font-size:21px}.public-start-status-note p{color:#526158;margin:0;font-size:17px;line-height:1.55}.public-start-footer{color:#718078;justify-content:space-between;gap:16px;padding:26px 4px 0;font-size:14px;display:flex}@media (width<=760px){.public-start-page{padding:24px 14px}.public-start-hero{padding:22px 8px 28px}.public-start-actions{grid-template-columns:minmax(0,1fr)}.public-start-card{min-height:0;padding:24px 20px}.public-start-status-note{align-items:flex-start;padding:22px 20px}.public-start-footer{flex-direction:column;padding-bottom:10px}}@media (width<=460px){.public-start-card{grid-template-columns:minmax(0,1fr)}.public-start-card-number{width:46px;height:46px}.public-start-status-note{grid-template-columns:minmax(0,1fr)}}.service-workspace-page{gap:22px;width:min(1180px,100% - 40px);margin:34px auto 70px;display:grid}.service-workspace-heading,.service-workspace-hero{justify-content:space-between;align-items:flex-start;gap:24px;display:flex}.service-workspace-heading h1,.service-workspace-hero h1{margin:6px 0;font-size:clamp(32px,4vw,52px);line-height:1}.service-workspace-heading p,.service-workspace-hero p{color:#65757d;margin:0}.service-workspace-user{background:#f4f8eb;border:1px solid #dbe8b8;border-radius:14px;gap:3px;padding:14px 18px;display:grid}.service-workspace-user span{letter-spacing:.08em;color:#6f870d;font-size:11px;font-weight:800}.service-workspace-grid{grid-template-columns:1.15fr .85fr;gap:18px;display:grid}.service-workspace-card{background:#fff;border:1px solid #dce5e7;border-radius:18px;padding:24px;box-shadow:0 12px 32px #102d370d}.service-workspace-card h2{margin:6px 0 14px}.service-problem-text{white-space:pre-wrap;background:#f6f8f8;border:1px solid #e3e9ea;border-radius:12px;padding:16px}.service-product-list{gap:8px;margin-top:14px;display:grid}.service-product-list>div,.service-file-list>div{border-top:1px solid #edf1f1;justify-content:space-between;gap:16px;padding:12px 0;display:flex}.service-product-list span,.service-file-list span{color:#74828a;font-size:13px}.service-status-buttons{flex-wrap:wrap;gap:8px;display:flex}.service-status-buttons button{color:#35500b;cursor:pointer;background:#fff;border:1px solid #d8e2c5;border-radius:10px;padding:10px 12px;font-weight:800}.service-status-buttons button.active{background:#eff6df;border-color:#9fbd50}.service-queue-list{gap:10px;display:grid}.service-queue-card{text-align:left;cursor:pointer;background:#fff;border:1px solid #dce5e7;border-radius:16px;justify-content:space-between;align-items:center;width:100%;padding:18px 20px;display:flex}.service-queue-card>div{gap:5px;display:grid}.service-queue-card strong{font-size:20px}.service-queue-card small{color:#6f7f87}.service-note-form{grid-template-columns:190px 1fr auto;align-items:end;gap:10px;margin:18px 0 24px;display:grid}.service-note-form select,.service-note-form textarea,.service-assignment-actions select{font:inherit;background:#fff;border:1px solid #cfdadd;border-radius:10px;padding:12px}.service-note-list{gap:12px;display:grid}.service-note-item{background:#f8faf6;border-left:4px solid #83b900;border-radius:10px;padding:16px 18px}.service-note-item>div{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.service-note-item>div span{letter-spacing:.07em;color:#6f870d;font-size:11px;font-weight:900}.service-note-item small{color:#7b898f;margin-left:auto}.service-note-item p{white-space:pre-wrap;margin:10px 0 0}.service-upload-button{color:#fff;cursor:pointer;background:#78b800;border-radius:10px;justify-content:center;align-items:center;padding:12px 16px;font-weight:900;display:inline-flex}.service-upload-button input{display:none}.service-assignment-control{background:#f7faef;border:1px solid #dce8c0;border-radius:12px;grid-template-columns:1fr auto;align-items:center;gap:12px;margin:16px 0;padding:16px;display:grid}.service-assignment-control>div:first-child{gap:4px;display:grid}.service-assignment-control small,.field-hint{color:#74828a}.service-assignment-actions{align-items:center;gap:8px;display:flex}.field-error{color:#a12622;font-weight:700}.field-hint,.field-error{grid-column:1/-1}@media (width<=800px){.service-workspace-page{width:min(100% - 22px,1180px);margin-top:20px}.service-workspace-heading,.service-workspace-hero{display:grid}.service-workspace-grid,.service-note-form,.service-assignment-control{grid-template-columns:1fr}.service-assignment-actions,.service-product-list>div,.service-file-list>div{display:grid}.service-note-item small{margin-left:0}}.service-queue-tabs{flex-wrap:wrap;gap:10px;margin:0 0 18px;display:flex}.service-queue-tabs button{border:1px solid var(--border-color,#d9e2df);cursor:pointer;background:#fff;border-radius:12px;padding:12px 16px;font-weight:800}.service-queue-tabs button.active{color:#315b00;background:#eef6e9;border-color:#a7c86a}.service-queue-tabs button span{background:#f0f4ed;border-radius:999px;justify-content:center;align-items:center;min-width:24px;height:24px;margin-left:6px;display:inline-flex}.service-queue-row{text-align:left;justify-content:space-between;align-items:center;gap:18px;width:100%;display:flex!important}.service-queue-row>div{flex-direction:column;gap:5px;min-width:0;display:flex}.service-queue-row>button{flex:none}.service-queue-problem{white-space:nowrap;text-overflow:ellipsis;color:#60706b;max-width:760px;overflow:hidden}@media (width<=760px){.service-queue-row{flex-direction:column;align-items:stretch}.service-queue-row>button{width:100%}.service-queue-problem{white-space:normal}}.service-admin-summary{background:#f8fbf3;border:1px solid #dbe7cf;border-radius:14px;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin:18px 0;padding:16px;display:grid}.service-latest-note{background:#f7faf3;border-left:4px solid #79b800;border-radius:12px;margin:14px 0;padding:16px 18px}.service-latest-note span{letter-spacing:.08em;color:#65736a;font-size:11px;font-weight:800;display:block}.service-latest-note strong{margin-top:5px;display:block}.service-latest-note p{margin:8px 0 0}.service-admin-journal,.service-admin-files{border-top:1px solid #e2e9e5;margin-top:22px;padding-top:18px}.service-admin-journal .service-note-item{margin-top:10px}.case-file-group+.case-file-group{border-top:1px solid #e2e9e5;margin-top:28px;padding-top:24px}.timeline-detail{background:#f6f8f7;border-radius:8px;padding:8px 10px;color:#33443d!important;margin:6px 0 0!important}.service-status-buttons button:last-child{font-weight:800}@media (width<=900px){.service-admin-summary{grid-template-columns:1fr 1fr}.service-admin-summary>:last-child{grid-column:1/-1}}@media (width<=600px){.service-admin-summary{grid-template-columns:1fr}}.service-document-card>small{color:#6d7b75;margin:7px 4px 0;font-size:12px;display:block}.service-review-form{background:linear-gradient(135deg,#fbfdf7 0%,#fff 70%);border-color:#d9e8c6}.service-attribution-hint{color:#405248;background:#f7faf3;border:1px solid #dbe7cf;border-radius:12px;flex-wrap:wrap;align-items:flex-start;gap:8px;margin:4px 0 16px;padding:12px 14px;display:flex}.service-attribution-hint strong{color:#173127}.service-attribution-hint span{line-height:1.5}.service-review-audit{gap:4px;display:grid}.service-review-audit span{display:block}.admin-topbar-actions{align-items:center;gap:8px;display:flex}.analytics-page{width:min(1500px,100% - 48px);margin:0 auto;padding:34px 0 60px}.analytics-heading{justify-content:space-between;align-items:flex-start;gap:24px;margin:18px 0 24px;display:flex}.analytics-heading h1{margin:4px 0;font-size:clamp(2rem,4vw,3.4rem);line-height:1}.analytics-heading p,.analytics-panel-header p{color:var(--muted);margin:5px 0 0}.analytics-scope-panel{border:1px solid var(--border);background:#fff;border-radius:18px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:18px;margin-bottom:12px;padding:18px 20px;display:flex}.analytics-scope-panel>div:first-child{gap:4px;display:grid}.analytics-scope-panel strong{color:var(--ink);font-size:1.15rem}.analytics-scope-panel small{color:var(--muted)}.analytics-scope-tabs{flex-wrap:wrap;gap:8px;display:flex}.analytics-scope-tabs button{min-height:44px;color:var(--ink);cursor:pointer;background:#fff;border:1px solid #ccd7ca;border-radius:10px;padding:0 18px;font-weight:900}.analytics-scope-tabs button:hover:not(:disabled){border-color:var(--green);color:var(--green-dark)}.analytics-scope-tabs button.is-active{color:#426100;background:#f2f8df;border-color:#80b800;box-shadow:inset 0 0 0 1px #80b8002e}.analytics-scope-tabs button:disabled{cursor:wait;opacity:.7}.analytics-return-note{margin-bottom:14px}.analytics-return-note h2{margin:4px 0 8px;font-size:1.35rem}.analytics-return-note p{color:var(--muted);margin:0}.analytics-filter-panel{border:1px solid var(--border);background:#fff;border-radius:18px;flex-wrap:wrap;align-items:end;gap:12px;margin-bottom:18px;padding:18px;display:flex}.analytics-filter-panel label{color:var(--ink);gap:6px;font-weight:800;display:grid}.analytics-filter-panel label span{text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-size:.78rem}.analytics-filter-panel input{border:1px solid var(--border);min-height:44px;font:inherit;background:#fff;border-radius:10px;padding:0 12px}.analytics-presets{flex-wrap:wrap;gap:7px;margin-right:auto;display:flex}.analytics-presets button{min-height:44px;color:var(--ink);cursor:pointer;background:#fff;border:1px solid #ccd7ca;border-radius:10px;padding:0 16px;font-weight:900}.analytics-presets button:hover{border-color:var(--green);color:var(--green-dark)}.analytics-summary-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:18px 0;display:grid}.analytics-summary-grid article{border:1px solid var(--border);background:#fff;border-radius:18px;align-content:center;gap:5px;min-height:126px;padding:20px;display:grid;box-shadow:0 10px 28px #122b2409}.analytics-summary-grid span{color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-size:.8rem;font-weight:900}.analytics-summary-grid strong{color:var(--ink);font-size:2rem;line-height:1}.analytics-summary-grid small{color:var(--muted)}.analytics-split-grid{grid-template-columns:1.3fr .7fr;gap:14px;margin-bottom:14px;display:grid}.analytics-panel{border:1px solid var(--border);background:#fff;border-radius:20px;padding:22px;box-shadow:0 10px 28px #122b2409}.analytics-panel-header{justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:18px;display:flex}.analytics-panel-header h2{margin:3px 0 0;font-size:1.45rem}.analytics-bars{gap:13px;display:grid}.analytics-bar-row>div:first-child{justify-content:space-between;gap:14px;margin-bottom:6px;display:flex}.analytics-bar-row span{color:var(--ink);font-weight:800}.analytics-bar-track{background:#eef3eb;border-radius:99px;height:11px;overflow:hidden}.analytics-bar-track span{background:linear-gradient(90deg,#7bb800,#b2cf61);border-radius:99px;height:100%;display:block}.analytics-decision-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.analytics-decision-grid div{background:#f8faf7;border:1px solid #e1e9de;border-radius:14px;padding:16px}.analytics-decision-grid span{color:var(--muted);margin-bottom:6px;font-size:.82rem;font-weight:800;display:block}.analytics-decision-grid strong{font-size:1.7rem}.analytics-table-panel{margin-bottom:14px;padding:0;overflow:hidden}.analytics-table-panel .analytics-panel-header{padding:22px 22px 0}.analytics-table-wrap{overflow:auto}.analytics-table-wrap table{border-collapse:collapse;width:100%;min-width:900px}.analytics-table-wrap th{text-align:left;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;border-top:1px solid var(--border);border-bottom:1px solid var(--border);white-space:nowrap;background:#f8faf8;padding:13px 14px;font-size:.74rem}.analytics-table-wrap td{text-align:left;border-bottom:1px solid #edf1ec;padding:15px 14px}.analytics-table-wrap tbody tr:last-child td{border-bottom:0}.analytics-table-wrap td:not(:first-child){font-variant-numeric:tabular-nums}.analytics-table-wrap td strong{display:block}.analytics-table-wrap td small{color:var(--muted);margin-top:3px;display:block}.analytics-footnote{color:var(--muted);margin:18px 2px 0;font-size:.86rem}@media (width<=1100px){.analytics-summary-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.analytics-split-grid{grid-template-columns:1fr}}@media (width<=700px){.analytics-page{width:min(100% - 24px,1500px);padding-top:20px}.analytics-heading{flex-direction:column;align-items:stretch}.analytics-summary-grid{grid-template-columns:1fr}.analytics-scope-panel{align-items:stretch}.analytics-scope-tabs{width:100%}.analytics-scope-tabs button{flex:30%}.analytics-filter-panel{align-items:stretch}.analytics-presets{width:100%;margin-right:0}.analytics-presets button{flex:1}.analytics-filter-panel label{flex:140px}.analytics-filter-panel .primary-action-button{width:100%}.admin-topbar-actions{gap:5px}.admin-users-nav-button{padding-left:10px;padding-right:10px}}.back-link{color:#425b65;min-height:44px;font:inherit;cursor:pointer;background:#fff;border:1px solid #d7e3e1;border-radius:12px;justify-content:center;align-items:center;margin-bottom:22px;padding:10px 16px;font-size:14px;font-weight:800;line-height:1.2;transition:background-color .16s,border-color .16s,color .16s,box-shadow .16s,transform .16s;display:inline-flex;box-shadow:0 8px 20px #0b2b390d}.back-link:hover{color:#173744;background:#f8fbf1;border-color:#b9cf83;transform:translateY(-1px);box-shadow:0 10px 24px #0b2b3914}.back-link:active{transform:translateY(0)}.back-link:focus-visible{outline-offset:2px;outline:3px solid #78b10038}
